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Harringay, Haringey - So Good they Spelt it Twice!

To save anyone else the same faff we’ve just encountered - please be aware that ALL THREE of Haringey’s paddling pools are currently out of order! All of them were due to open today - but none of them have (and Priory Park is out of action for a longer period). What with Clissold Park also being out of action for potentially the next 6 weeks, it’s not looking good for children’s water play in our local area. (My additional particular irritation is that when I checked on the pools and opening dates literally 2 days ago, they were all still anticipated as opening - hence my fruitless search for cooling down options today…!)

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Well, I got a response from Dixie-Ann... 3.5 hour turn around. 

*******************

Hi Justin

Thank you for your email regarding the Haringey Lidos. As the new Cabinet member for Placemaking, I am still going through my induction and catching up with outstanding residents' issues during my handover. 

Please be assured that I have listed this as an action to follow up on and will come back to you once I have ascertained the departments that would be able to help.

Keep me updated on your resident group and please feel free to send me information or any issues that concern you and local people. I understand your frustrations as outlined in your email, and I won't take them lightly.  Please write to me and let me know what is happening in your local area.

Have a great week and I will come back to you within the next week regarding the above query.

Kindest regards

Cllr. Dixie-Ann Joseph

Nice speed of response. It's a good start. 

I can beat you on speed :)

1 hr after emailing, Marc Jenner had replied and detailed what he has done so far:

"I agree with your concerns regarding the closure of the paddling pools. With record high temperatures, they are a vital service for many of our residents, particularly during the half term break.

On Sunday, I raised the concern with the council and asked for feedback on the rational for the closure and the estimated time for reopening. I will let you know as soon as I receive a response.
I have also raised this with the Cabinet Member for Culture and Leisure.
Please let me know if there is anything else I can help with.

I emailed my new Green Councillor about an urgent issue, I never got a reply.

Thanks D. That's all I was asking about. The time for "good lucks" and "settling in" has passed (again for all parties) and I'm now interested in how quickly people are getting responses to their issues. Councillors have powers to put in Members Enquiries that must be treated as high priority. The council's own definition of this is

"Member Enquiries on behalf of constituents are essentially complaints about a service that has been received (or ought to have been received) that a Member is taking up on the resident’s behalf. These require an officer in the service to investigate the service failure and provide a formal response, as they would if the constituent had made a complaint directly to the council on their own behalf."

They can also put in service requests, less urgent, that get things like street light repairs or dumped rubbish sorted out. 

Reply from Councillor Marc Jenner in Harringay Ward:

"Cllr Erin Wolson, the Cabinet Member for Culture and Leisure, has just confirmed to me that the paddling pools will be reopened on Friday."

🤞

 These are the Tottenham ones at Bruce Castle and Lordship Rec (Liz)

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