Harringay, Haringey - So Good they Spelt it Twice!
How many of your parcels did Royal Mail lose this Christmas?
(If none please can you give your general area as it seems N15 is way better than N8 / N4)
For me 2 posted at the end of Nov.
Tags for Forum Posts: post, royal mail
Replies to This Discussion
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Permalink Reply by adamvietnam on
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So in the week since I started this thread, 30 people have reported 120 lost parcels.
I appreciate it's a self-selecting sample but nevertheless it's a good insight into the size of the problem.
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Permalink Reply by Michael Anderson on
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We’re you thinking of forwarding a link to the discussion to David Lammy and Catherine West? Might give them a bit of ammunition in their ongoing discussions
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Could do - do you have contact details?
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Catherine West
catherine.west.mp@parliament.ukDavid LammyThanks for all your work on this Adam and best of luck
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Permalink Reply by Paul C on
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I think that calling them "lost" is making an assumption. I would say "severely delayed". I think they're all on a shelf at the delivery office but newer items are being put on the shelf in front of them. My postman said he's grabbing random items off the shelf hoping that he's taking some of the older ones. But with so few staff compared to usual it's not easy to get the job done as well as they'd like. I am expecting almost every one of those 120 parcels to be delivered eventually.
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Not technically "lost" I guess but then how many parcels are ever actually lost.
However , as per what the postie I spoke to said, the chances of them ever being delivered are low and they will be most likely returned to sender.
In the meantime they are goods that have all been paid for including the postal fee.
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Royal Mail define them as lost if you haven't received it within 10 working days of it being posted. This is what I was told via their Twitter customer service. They only offer help and a claims service if the parcel was sent with full tracking. I hope they'll turn up eventually, but I'm not particularly confident that they will.
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I know that the MP for this area, N8, is concerned about the issue and she circulated a petition to have a delivery office for Hornsey reinstated. I asked her if there were any updates on the subject and she replied...
In recent months, including the peak festive season for post, I have received a large volume of emails from constituents who have experienced severe disruption to Royal Mail’s postal services. I continue to receive such emails from constituents, and remain in ongoing communication with Royal Mail regarding this disruption. The latest update on my website is available here: https://www.catherinewest.org.uk/latest-news/2020/12/16/royal-mail-...
Like yourself, I appreciate the significant strains the pandemic has placed on Royal Mail’s staffing capacity, particularly given the need to ensure that COVID-safe guidelines are adhered to in the workplace. However, I have noted that there does appear to be a discrepancy between the postal services experienced within the constituency, with particular areas in N4 and N8 being worse-affected by the capacity issues.
For some time now, I have raised my concerns that the service in N4 and N8 in particular has deteriorated since the Hornsey Delivery Office was closed (which has placed extra pressures on nearby sorting offices), and I’ve been pushing Royal Mail to look at reopening it. In addition to the petition to Royal Mail, I wrote to the CEO to ask if consideration could be given to constituents’ requests to have Hornsey Sorting Office reinstated. Please find attached a copy of this letter.
Sadly, to date, Royal Mail’s response hasn’t been positive: https://www.catherinewest.org.uk/latest-news/2020/07/23/hornsey-del.... I will continue to press on this issue, in order to bring a resolution to the particularly acute problems residents in the N4 and N8 areas are experiencing in the postal service.
Regarding the most recent spate of disrupted services, and on receipt of the latest letter update from Royal Mail, I wrote back to raise further enquiries as to the persistence of the disruption in N4 and N8 in particular. I also requested assurance that all residents in the affected areas will receive their letters and packages: that no post will be marked as lost or returned to sender, in order to clear the backlogs being experienced at the North London Delivery Centre.
Given the persistence of these issues within these areas, I have also requested for a meeting with Royal Mail in the coming weeks, to discuss the highlighted discrepancy and enquire as to what is contributing towards it. I will also ask how these local capacity issues can be addressed so that efficient services can resume, without compromising the COVID-safety of local postal operations.
Thank you once again for bringing this matter to my attention. Please be sure that I am monitoring the situation closely and will continue to provide further updates as soon as possible.
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Thanks so much for this Paul
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Permalink Reply by Geoff on
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I had a long chat with our excellent and most diligent local postal delivery worker a day or so ago. He told me, while expressing his frustration at the state of affairs at the local sorting office, that for the first time there was so much overflow post needing storage that Royal Mail have rented (presumably) an additional warehouse to accommodate this surplus. He says there are mountains of post and it will take a very long time to work through them unless sufficient, suitable resources are deployed. They are very short-staffed, esp with the impact of Covid and the need to for some postal workers to self-isolate, and several of the small number of temps taken on are not well-trained, slow and probably not vetted rigorously for suitability by the management. There appears to be a significant failure of Royal Mail management in confronting the crisis around post in N8 and N4.
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Permalink Reply by Alison P on
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Five.
I learnt yesterday that one of these was returned to the shop on the grounds that I’d not collected it (hard to have done that as no card was ever received; I’m not convinced delivery was ever attempted).
Two we have gone back to the sender about, one has been resent (and we’ve received), waiting to hear from the other. On the bright side, got a few Xmas cards yesterday ;)
I've a lot of sympathy for the postal workers trying to do the best they can, but like others feel the RM management responsible for this area has been woeful.
I’m on Seymour, N8
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Yippee! I received a parcel from France- a Christmas present- after 1 month, also several Christmas cards yesterday. Two parcels (which I intended to give as Christmas presents for family) were tracked as undelivered possibly missing so the original suppliers have sent duplicates this time by courier. Just one left to find.
N4.
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