Well, exactly one month after the 'hand over' to Veolia from Enterprise, I've got a few observations about how they are doing in my little bit of N4.
Helpfully, I have been provided with this information:
- Main roads and the first 50 metres or first junction of headings are to be swept daily
- Harringay Passage should currently be swept 3 times a week Monday, Wed and Friday.
- The removal of dog mess should be carried out when providing the scheduled sweeping regime.
- Street cleaning bags should be collected after the scheduled sweep has been carried out. Our new waste contractor (Veolia) has been working on dedicated collection locations for sweepers to leave bags to be collected.
The full schedule for a twice weekly clean of roads should be available by the end of May
However, can I urge people to report all poor street cleanliness, fly tips etc using the report a problem button on the right hand side of the home page. Doesn't matter is you think someone else might do it, better a few reports of the same problem, than none at all.
Tags for Forum Posts: dumped rubbish, fly tipping, love clean streets app, problem reporting apps, rubbish, street cleaning, veolia
A useful observation and a fair question for Veolia and for Haringey Urban Environment Service.
Could you please confirm that you've passed this on to the Veolia email address given by Fabrice Bouchon. You may also want to copy in the Environment Department.
I am not impressed with Veolia so far.
- Twice, our rubbish collection has been a day late.
- Once our recycling bin has been dumped on our flower bed crushing that which was beneath.
- Once our wheelie bin was left in the middle of our path. It's not a big path, and they could put it back where they took it from. My objection is 1) that it's hard to pass this bin, and 2) it's a clear sign to any potential burglar that nobody is home!
- Once I arranged a hazardous waste pickup. Very old gas cylinders with some gas still inside. Veolia were aware of this when they arranged the collection. I left them out on the arranged morning, but they were only collected a day later with no explanation. Did they collect them, or did the dodgy metal collectors take them? I'm supposed to dispose of waste responsibly, not allow anyone to take it. That's why I called them and didn't take it upon myself to find a suitable hole for them. I could be fined for incorrectly disposing of waste I believe. But they don't make it easy to be a good citizen! More concerning is that they knowingly had me leave potentially dangerous items out and then didn't pick them up for over 24 hours. Had a kid and a lighter come along....... We may have come home to a very nasty surprise!
- Twice I have called at around 19:00 and have been holding for over 30 minutes before giving up. Are they there at 19:00? Most people either answer phones or leave a message saying they've gone home. Leaving people on eternal hold is just bad manners! If they are supposed to be there, they are clearly not (in enough numbers to be effective), or are not putting an out of hours greeting on their phone lines. I suspect the latter to be frank.
- Twice I have reported that my street hasn't been swept in weeks. There is clear evidence of this. Call backs have been promised to no avail. The road still hasn't been swept! It's Allison Road in case Veolia care.
I shall be calling the Chief Exec's office tomorrow to voice my concerns. This just isn't good enough!!
Also not impressed with Veolia
I've had both wheelie bin and recycling bins left in the middle of the path, plus a fair amout of what was in the recyling bins strewn around the front garden.
There is a near permenent pile of flytipped refuse at the top of Chesterfield Gardens which is intermitently cleared, but leaving overspill like empty larger cans and chicken bones behind.
I also arranged to have some broken shelves taken away, and whilst Veolia were very helpful on the phone, they failed to say that when they said they'd come and collect on Wednesday morning, what they meant was they'd come and collect in the small hours of the morning. I put the shelves out at 6.30, and when i phoned to complain they'd not been collected, was told 'oh the lorry would have come way before that'.
A solution to one 'mystery' spotted by Liz and many others. During the first weeks when Veolia took over the contract there seemed to be a marked delay in clearing some dumping and fly-tipping.
I asked why a particular dumped armchair - reported on 7 May 2011 - was still there on on 14 May - with some waste bins added. The reply today explains that:
"Regrettably, it was not noted until 10 May 2011 that some of the report a problem e-forms generated after the commencement of the new waste contract were not being automatically sent to our new waste contractor (Veolia). It was ascertained they were in fact being sent to our previous contractor’s email address which was no longer in operation.
As soon as this problem was identified the Information Technology Service was contacted in order for the system to be updated with the correct details. Unfortunately it would appear that your report was one of those that was sent over to our previous contractor therefore was lost in the system.
Once your follow up enquiry was received arrangements were made for the dumped items to be removed."
I would like to give Veolia some positive feedback. Since the changeover there has been a much greater presence of street cleaners in my area, and particularly up by the station area.
© 2024 Created by Hugh. Powered by
© Copyright Harringay Online Created by Hugh