Harringay, Haringey - So Good they Spelt it Twice!
HAD IT WITH VIRGIN MEDIA!
I have been a Virgin Media customer for many years but now feel like it's time to change as I think the standard of service has grown worse. I have been without a phone line now since Tuesday and after being told the problem would be fixed it still has not! I pay a fair bit each month so don't think this is acceptable. You also have to go through an incredibly frustrating automated phone system before you get to speak to anyone. Anyway when my contract ends I want to go with a different provider. Anyone got any recommendations? I currently have a phone,broadband, TV package so I guess that I need something similar.
Replies to This Discussion
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Permalink Reply by Philip on
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I know you don't hear much praise for BT but I have found that they have a pretty decent customer service which I have used when having probs with tv reception or broadband. I pay £60pcm but that includes anytime phone calls inc 0845, and also BT Vision(basically supplies Freeview but with hard drive box for recording) I can get thru to a real live person very quickly and that means a lot to me. I also went back to British Gas for exactly the same reason. That includes high speed broadband.
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Permalink Reply by Martin (Woodside) on
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Plusnet have a reasonable reputation, they are owned by BT though, not sure if they supply a TV package but it's worth a look.
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Permalink Reply by John D on
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I've been with BT since dial-up days and found them pretty good. Having read what's been on here about Virgin, I can't imagine why anyone would go with them.
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Permalink Reply by Karen Alexander on
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Having ditched Sky for Virgin, Virgin are actually worse and the broadband doesn't work more than it does. Even the Virgin engineer said they they have so many complaints from the ladder area and the issues just can't be resolved. Now at the end of our tether and thinking of changing again. What are people's experience of BT Hub please?
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I changed from BT Broadband to BT infinity (fibre to the cab) and they sent me the new Hub 5 which no longer required the internal socket/wiring to be changed, to make it even easier I just swapped any cables over on the hub itself.
Not sure if it would be that simple to change from Virgin as I think they use a coaxial feed (they took over from the cable providers e.g. NTL), if you have an existing independent BT socket then BT should provide service to that which may entail an engineering visit.
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Pretty good. My wife actually gets a good signal in her garden office, which is 20 metres away from the house....
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Permalink Reply by Jacq on
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I joined plus net because of that reputation but they're dreadful. Impossible to get through to on the phone (average wait 30 -45 mins), impossible to raise a fault online - buried so deep in the contact us section of the help section that it's a nightmare to try to find a link on your phone to when you broadband goes down for the third time in a week. We've had nothing but trouble with them. Nice people when you finally get through but can't cope with the demand for their rubbish provision via phone and aren't that keen on getting customer feedback online
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We use Zen Internet which is utterly reliable but doesn't have a bonanza TV-plus-everything package. Perhaps worth reviewing whether you do need everything from a single supplier?
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Permalink Reply by Alison on
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We only moved from BT because they couldn't provide Infinity in our road. We had 3 years of them saying it was 6 months away before they stopped providing any such "updates". Our BT speed maximum was 5 Mbps, compared with "up to 17 Mbps" advertised, very frustrating for a teenager (apparently), particularly as it was frequently as low as 1Mbps. I was upset by our experience of the mysterious change in phone number (Virgin Media) that I think turned to be less of a technical issue and more human error; at least that had the merit of being rectified, with profuse apologies and a months free line rental.
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All the companies are the same at the end of the day - once you are with them they don't seem to care. I have been with Sky and BT in the past (pre Harringay) and both were good at first but then customer service was never good when you had an issue.
Virgin, I have been told, are upgrading their systems in the Harringay area at the moment and will be done by August. If you call, and get through to someone, they will refund you your monthly line rental until it improves. And once they are done it should be even faster!!
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Permalink Reply by Christopher Lewis on
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I would recommend BT. I know that they don't have the best following but I work from home and use wifi constantly and it has been really reliable here. I don't take the TV package but they have some really good offers at the moment so take a look. I am sure that BT has better offers than Virgin.
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I've been with Virgin since BT said I'd have to pay £150 to reconnect my phone line when I moved in to my current flat (the line was connected and you could get the engineer tones so I suspect it only needed to be reactivated which seemed pricey).
Over the past five years or so they've been pretty decent although the gradual price rises are annoying. Ultimately though, no-one else offers consistently high speed internet (I have 100Mbps and actually get that speed) at a reasonable price.
That said, I don't use my landline so I have no idea how well that service works.
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