Harringay, Haringey - So Good they Spelt it Twice!
Love Clean Streets: trying out new iphone app
One of my clients made me aware of a reporting street problems app (iphone & Windows phone) developed by Lewisham Council.
I tried it for the first time on my way home this evening.
It's quick and easy to use and you get an email with a link to the report you've filed.
On the same page you can subscribe to an rss feed in your feed reader to get updates on progress. Sounds pretty nifty.
Be interesting to see how it works.
Tags for Forum Posts: Street cleaning, apps, iphone apps, love clean streets app, problem reporting apps, rubbish
Replies to This Discussion
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Permalink Reply by Liz on
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I've been trialling this site for the Community Volunteers. It has some advantages over reporting via the Haringey website, photo inclusion, feedback and rss on the problem but I felt response times were too slow. Normally, Haringey Enterprise respond in 24 hours. A couple of fly tips I reported via this site took much longer to be responded to. I'd be interested in feedback on this as I need to report back to the CVs meeting, as we Haringey CVs are part of a trial about adopting this.
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Permalink Reply by Hugh on
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That would explain why the LCS map shows Haringey as pretty much the only area outside Lewisham using the service.
My sense is that without the app, it'd be more trouble than it's worth.
(You're using it with what, a carrier pigeon?) ;o)
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@applefanboy It is my understanding that the Internet still functions on an ancient PC
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Permalink Reply by Alan Stanton on
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I'd be curious how these reports link to the Haringey and Haringey Enterprise systems. Otherwise it may easily become a re-run of the flawed FixMyStreet idea. This includes reinforcing the disconnect between residents and the people doing the 'fixing'.
Another question is whether or not there's any learning going on. Not at the level of street cleaners and the staff who pick up the dumped rubbish. Many of them know very well where the rubbish hotspots are!
But over and again there are repeated patterns of behaviour. Having an Environment Service which succeeds in understanding and tackling these is one key to significant improvement.
Without this, making the systems for reporting and clearing more effective can have an unintended consequence. It legitimates and rewards the street dumpers. They assume that some faceless entity called 'the council' will valet his or her street. No responsibility on them.
A bit like the Prince of Wales having his toothpaste squeezed onto the brush for him.
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Here's an update from the day after I reported the issue - just picked up from Google Reader this morning.
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