Harringay, Haringey - So Good they Spelt it Twice!

Council Change Policy on Exchanging Out of Date Visitors Parking Permits

Until quite recently, the Council would exchange any unused visitors parking permits that had passed the latest date printed on them at the time of issue. They never made it easy, but it used at least to be possible.

When I called the Council recently to arrange an exchange, I was informed that this policy has recently changed and that they no longer exchange out of date but unused permits. This isn't a life-changing issue, but it is annoying and rather dishonest. At the time I bought my last batch of permits, it was still a bit of pain to get them. So I bought a bundle. I noticed that the vouchers only had three (out of a possible five) years of validity remaining. However, I was assured by the Council at the time that they could be exchanged if I held them past their use-by date. That promise has now apparently been withdrawn.

I hold about £10 of expired tickets. So, as I said, it's not a big deal, but I feel a somewhat aggrieved about it.

I've looked at the Council's page on visitors' parking permits. It says nothing about permits expiring and includes only the following.

By avoiding the opportunity of clearly stating that the permits cannot be exchanged, the suggestion is, if anything, that exchange can be arranged by email. Certainly here's no hint of absolute expiry.

I wrote to the address provided on 30th May. I got a pro forma reply which incuded the following:

The Traffic Management Team aim to respond to e-mails regarding permits, visitor vouchers, ID numbers and queries within five working days. Occasionally, due to high volumes of purchases there will be periods that the process time may take longer.

We are now 15 days after my email with no sign of a reply. It's tempting just to sigh and move on as I'm doing on an increasing number of occasions with the Council these days. But I started wondering if anyone else might be affected, either knowingly or unknowingly.

The policy on this issue clearly varies between Councils.

Camden visitors permits have no exipry date.

The most up-to-date information I have shows this is also true for Hackney, Islington, Enfield, Waltham Forest, Barnet, Barking & Dagneham, Lambeth, Redbridge and Richmond amongst others.

Brent do theirs online so the issue of expiry doesn't arise.

The Ealing website has the following:

Any visitor voucher displaying an expired year can still be used. When displaying a voucher with an expired year, please do not scratch the year or write the year on the voucher.

Merton has:

visitor permits do not have an expiry date

Newham has this:

Resident visitor parking permits are non-refundable. You must use your visitor parking permits before they expire (the years they are valid are shown on the permits). We will not replace any permits that are out of date.

Evidently, councils have a free choice on this matter. For those councils that chose to issue permits with years, Newham's approach is harsh but at least it is transparent. Ealing and Merton seem like the fair option to me. Haringey is not fair, neither does it offer transparency. It has apparently adopted a Newham position but declines to make that transparent.

So three questions:

1. Why does Haringey feel the need to set expiry dates on our permits when so many councils don't, including ALL of our neighbouring councils?

2. If there is a reason for setting an expiry date, why did they decide not to change the policy on exchanging expired ones?

3. If they do have an expiry date with a no-exchange policy, why don't they make that clear so we can make informed decisions at the time of purchase?

So I thought I'd see if I could find out any more on the issue. Mr Google drew a blank, so as my next step I've just sent the following Freedom of Information request request through website www.whatdotheyknow.com (sadly this was written when I was only half-way through digging around about this issue. Still, I'll let this one ride and follow-up with more questions if necessary).

Dear Haringey Borough Council,

Please send me details of any policy which concerns:

1. the ability of residents to return out of date visitor's parking permits and exchange them for valid permits. According to your officers, the policy on this matter has recently changed. Please inform me of the date of the change, the date from which the change was operative and provide me with the papers showing who authorised the change and explaining why the change was made.

2. the Council's approach to the length of validity of parking vouchers at the time of issue. The current design means that vouchers are valid for a maximum of five years. Does your policy stipulate how many years validity there must be on a visitor's parking permit when it is sold to a resident.

Please also let me know the legal instruments on which your decisions relating to this matter are made. Please specify the particular clause within those instruments which you use as a basis for making your decision to refuse to exchange out of date permits.

Yours faithfully,

Hugh Flouch

The enquiry is online on the website here.

Tags for Forum Posts: parking, parking permits, visitor parking permits, visitor parking permits expiry

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Permalink Reply by Hugh on July 21, 2017 at 11:29

I've now sent off the permits to Giovanna Louca. However before I received the email above, I wrote to the traffic team asking if they'd refund my permits. Just today, I received the following reply:

Thank you for your email.

Please return your expired vouchers and a covering letter to the address below for consideration based upon the terms and conditions on the reverse of the permit. Once we have these the team will make a decision and respond to you.

London Borough of Haringey
PO Box 55235
London
N22 9DF

Should you need any further assistance please do not hesitate to contact us again at permits-vouchers@haringey.gov.uk

Kind regards

Jo

Traffic Management

Alexandra House

10 Station Road, London N22 7TR

Whilst I'm assuming that it makes no material difference to the outcome in my case, I'm still a bit dismayed that they're still presenting a need to make a decision. It sounds rather like there's no change in advice to the staff to adhere to the Council's own rules. So I've replied, asking exactly what decision it is that needs to be made.

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Permalink Reply by maggie on July 21, 2017 at 11:39

I'm waiting on the result of your endeavors before I test it by returning mine.

re postscript- this would be dificult if you don't have a printer.

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Permalink Reply by Hugh on July 21, 2017 at 11:42

You won't need a printer. Just like on-street parking, you'll just need access to the appropriate app or the Haringey website. Of course this means that you will need access to an internet connected computer or a smart phone.

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Permalink Reply by Benedetto on January 16, 2018 at 14:51

Hi Hugh,

Thanks for getting to the bottom of this. One question though: If I do not want to return the expired permits (it's only 2 and expired last month) will my visitor get a parking fine if he displays the permit on his car? Thanks

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Permalink Reply by Hugh on January 16, 2018 at 21:15

I don't know the official position on this, but my assumption would be that yes your visitor will get a fine if using an expired permit.

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Permalink Reply by Charlotte I on February 13, 2018 at 18:02

Hi Hugh,

Sorry to resurrect such an old thread but I've just spotted our bunch of vouchers have expired and the only information I can find online is of course, yours posted here (as ever!)

I wondered, did you get your refund? Were you able to exchange them for valid ones?

Thanks,

Charlotte

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Permalink Reply by Hugh on February 13, 2018 at 18:18

No apologies needed. There's untold treasures in all the old threads!

I did get a refund. Their grudging acceptance of fairness only went so far though. They would only refund what I paid and would not replace them with current permits, like pretty much every other London borough willingly does.

They're apparently irked at having their hand thus forced and have quickly acted to close what they seemingly saw as a loophole.

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Permalink Reply by Ruth on February 19, 2018 at 14:15

Wonder if anyone can help me out. It's been ages (years) since I bought visitors permits online and I've lost the details needed to buy some more. The site doesn't assist in finding your details for you of course. Any suggestions anyone? I've emailed but council services so slow so by the time they answer I'll need the permits no doubt!

Cheers