Harringay, Haringey - So Good they Spelt it Twice!
Haringey Council.. How to contact
Replies to This Discussion
-
Permalink Reply by Gordon T on
-
The Tottenham place is within the Marcus Garvey Centre on the High Road/Philip lane corner -
http://www.haringey.gov.uk/contact/customer-services/contact-custom...
Neither Tottenham nor Wood Green Customer Services Centre is open on Saturday/Sunday (though the adjacent libraries are).
-
Permalink Reply by Alyson on
-
I went to Marcus Garvey centre last week (upstairs) and the reception desk people were helpful, they give you a ticket for the right queue, and there were adequate seats.
-
Permalink Reply by Michael Anderson on
-
I thought I'd try to find out how LBH performs in dealing with phone enquiries. Their target is to answer at least 90% of calls. As 'answer' seems to mean that you are put on hold (as I have been every time I've rung them this year) the performance measure is utterly meaningless.
-
-
Yes contacting Haringey is a bit of a nightmare but maybe not quite as bad as indicated here. Email I agree is useless, and the waiting times at Wood Green Library pretty appalling so I'm grateful to Gordon T for the mention of Marcus Garvey. Thanks- that's handy to know.
Then there's the phone. My recent experiences (only two admittedly) tell me you won't get cut off. Moreover what nobody has mentioned is you get constant recorded messages telling you where you are in the queue. And it does come down. I was eighth on my last call with an estimated time (the latter given once only) of 15 minutes which may have been slightly, only slightly, exceeded. It stayed at eight quite a while but then started coming down and once it got to one there was someone on the line almost immediately.
Not ideal but you can get on with other things; it's not too disruptive. Once you get them the staff are pretty helpful. The squeezing of local authorities has a long history and it's not Haringey's fault nor anybody who works there. Yes I'm sure there are better ways to run its communications. Not that long ago a live person picked up Haringey's phone pretty quickly.
Personally I'd favour making appointments for non-urgent cases, such as mine was, for two or three weeks in the future which would ease some of the pressure on urgent matters (cf, GP surgeries) and to be in the State of Ohio is a useful tip I think. OHIO? Only Handle It Once. If something comes in that looks capable of a simple solution deal with it there and then.
© 2024 Created by Hugh.
Powered by
