Harringay, Haringey - So Good they Spelt it Twice!
Our Haringey - new app for reporting dumped rubbish etc
Based on the Love Clean Streets initiative, an app (application) has been developed for smart phones called Our Haringey. This app allows anyone living, working or visiting the borough to report street-based problems to the council in just a few clicks on their phone.
The app has been developed by a team across IT, Single Frontline and Communications and has been trialled with a group of residents and officers.
The app is compatible with most iPhone and Android smart phones (i.e. not Windows or Blackberry phones).
How to download
The Our Haringey app is available for free download in the App Store for iPhone and the Play Store for Android phones. Just search for it in those respective stores. Once downloaded, you need to register with your email address and validate this from your email account. Please be aware that as part of the registration process it can take several hours for your account to be validated.
How does it work?
The app allows issues to be reported in a few simple steps:
The app uses the GPS in your phone to locate your position.
You can then take a photo of the issue you wish to report. If someone else has already reported the same issue it will be shown on the app, saving you from duplicating the report.
You then add a description of the issue and any location information which may help our teams find the problem (the ‘hashtag’ box can be ignored if you wish);
You then select a category for your issue from the drop-down list (see list below).
Once you submit a report you will receive an automatic confirmation from the Love Clean Streets system. Your report then goes directly into the council’s Confirm system, or goes to Veolia where applicable. Depending on the issue reported, you will receive another email to confirm works are in progress, and a final confirmation when works have been completed.
The GPS location ensures only Haringey issues are sent through to us. If the app is used outside the borough, issues are sent to the relevant authority by the Love Clean Streets system.
What can be reported?
The categories you can report issues against are:
· Damaged street furniture
· Dead animals
· Dog fouling
· Dumped rubbish
· Gullies (drains)
· Fly posting
· Graffiti
· Lighting, lit signs and lit bollards
· Litter, street cleaning
· Manhole covers
· Overgrown Hedges & Shrubs
· Paths & Pavements
· Potholes
· Recycling Banks
· Road markings - white
· Road markings - yellow
· Road defects
· Signs
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Tags for Forum Posts: love clean streets app, our haringey app
Replies to This Discussion
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Permalink Reply by EMC2 on
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I suspect there are still significant software glitches with this - I've written to Stuart McNamara regarding my experiences of using this app. Here's a report I made today (the fourth attempt to resolve this)
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Permalink Reply by Alan Stanton on
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It may be helpful, Eugene, if you posted your email to Stuart McNamara here on HoL.
Any reporting system is going to have its limits and glitches. Others having similar problems may find it useful.
Two years ago a HoL contributor posting as "Pressdesk at Haringey Council" welcomed this discussion thread and was very positive about both the App and feedback from HoL users in helping in: "ironing out some issues" and assisting Haringey "to continue to work with the app developers on that".
Plainly this is part of the approach needed. Including an acceptance that things can and do go wrong and that residents' observations, comments and suggestions are valuable in helping to identify, and fix glitches and tackle issues.
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Hi Alan, It's a Word Doc and I think I'll hold off until I see the response, if any, from Mr McNamara.
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Permalink Reply by John McMullan on
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You can copy-and-paste from Word to the web.
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Permalink Reply by Liz on
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Eugene has won the 2015 Dead Xmas Tree comp that I run every year - this has set a new and probably unbeatable record.
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Many congratulations to Eugene. But he's now posed a far tougher challenge. Can anyone photo last year's Xmas tree being dumped on 24 December?
I imagine the dumper above may have had a little help from the please-dump-here new logo being market-tested here. Apparently they had a few complaints about the cost of the 2015 change, so for the new version in 2016 they went to the 97p shop.
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Permalink Reply by Bob Lindsay-Smith on
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They forgot to change the @Haringeycouncil logo!
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It's the new 2016 logo, Bob. A welcome return to traditional heraldic emblems but with a progressive modern vibe.
Colours vert on argent. Eyes Statant or At Gaze. Camera Suivant or Urinant. Note the three half-crowns Clairant. Symbols - in old money - of cash remaining after the cuts.
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I like it!
Sorry moderator, for taking Alan off the original topic, but here are a few suggestions for the 2017 logo:-
www.businessinsider.com/the-15-worst-corporate-logo-fails-2014-1?IR=T
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