In this situation, if you haven't already done so, I would put in an official complaint via this page - there are stated times you can expect to be contacted and be told who is dealing with your complaint. I started doing this after I was told that council officers will not investigate problems with contractors unless this is triggered by an official complaint (which is not to say that the neighbourhood action team won't act but this way ensures responses within a given timeframe)
I had a similar problem last year with Veolia telling me some rotting meat on the street was cleared and my eyes and nose telling me something very different. After three days of complaining, I went down the official complaints route. I think you now have good cause to do the same, seeing as how you've tried to get the contractor to do their job and they have failed and given you a ridiculous answer.
I would also include your councillors Zena Brabazon and Emine Ibrahim (addresses via this page in any email correspondence with the council.
Thanks Liz for reminding people to contact their ward councillors. We will follow up on complaints and aim to get clear responses and most importantly action.
I have now got my email and council phone up and running. My email address is: zena.brabazon@haringey.gov.uk Mobile number is 07812 677 710
The surgery for this Saturday at North Harringay School/Falkland Centre has had to be cancelled because the school is closed during August. However, the surgery at the end of the month at St. Paul's Church on Cavendish Road is on! If anyone has an issue they want to raise please don't hesitate to contact me, Emine or Gina.
Zena
Zena Brabazon
Councillor, Harringay Ward
Could I suggest that "Failure demand" had already been generated as the Neighbourhood Action Team had received a referral about your complaint and came to see you. This was in addition to having made their own prior complaint - I presume from walking around the ward and seeing the dumping.
The longer dumping sits on the street the more likely that other residents may see and report it.
A "closed" status, could lead to duplication if that's what other residents see on Haringey's maps. In other words, if they see your report they may decide "Oh, good. Somebody else has sent this in so I needn't bother". Whereas a "closed" label is more likely to suggest that stuff was cleared and new dumping has taken place in the same spot.
Unfortunately that's not unusual. Particular corners, blank walls, patches of mud can all become "hotspots" for the dumpers.
Tackling fly tipping in the area is a joke with regular spots being targeted by the vermin. The corner of Birstall Rd and Greenfield Rd has a daily collection of house renovations, electrical goods, clothes, and ripped bin bags. Only this morning there was a wheel barrow with a flat tire filled with junk. Not small stuff! Takes effort to move it.
My own block of flats has been targeted with junk dumped on the small strip of private land by our secure bin store. This done in broad daylight by houses opposite. The first example shows that once junk is left on a daily basis that it will be added too by others. The rubbish dumped on our property cannot be removed by the council directly. Our landlord has to sort it and residents bear the cost in extra service charges.
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