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Harringay, Haringey - So Good they Spelt it Twice!

Not Getting Your Friday Ketchup or Other Dollops of HoL Sauce?

A few members have written telling us that their HoL emails have mysteriously stopped appearing in their inbox.

Our platform hosts offer a number of fixes which we've set out on a special help page.

If you've been affected, please follow the steps we've outlined. If that doesn't seem to do the trick, please let us know and we will pass on your details for investigation. We really want to make sure you're getting the mails. So please DO let us know.

See: Not Getting Your HoL Emails?

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Permalink Reply by Peter on January 28, 2015 at 16:56

Hi Hugh,

and thanks for the detailed list of advice.

All the right boxes were already ticked.

I checked with my ISP, and they told me nothing was being blocked their end. I also checked my ISP's Webmail and the junk folder there, but still nothing. Nor in my Outlook junk folder.

I then changed to a Gmail address in my Profile, and started receiving updates there.

I then added the 4 addresses you mentioned to the Whitelist in my ISP's Webmail and tried to change my email address back from Gmaii to my regular one in my Profile, however, the verification email sent for me to confirm that change has not arrived.  Only an email to my Gmail address, instructing me to verfify the change with the email that hasn't arrived in my regular account.

I'm puzzled...

Permalink Reply by Hugh on January 28, 2015 at 23:27

Thanks Peter. I'm going to point the folks in California towards your comments.

Permalink Reply by Peter on January 29, 2015 at 14:55

Thanks, Hugh

Permalink Reply by Hugh on January 30, 2015 at 1:40

This from California. (Love the irony of my message to them not getting through!):

Hi Hugh,

Happy to look into this further, but it looks like part of your message might not have come through. If you can provide the email address of this member and what they aren't receiving, we can look into this further.

Thanks!

Joanna

If there's anything you can add here about what mails you were and weren't getting that would be great.
Permalink Reply by tigha on February 1, 2015 at 10:34

I was just checking my fri ketchup as i always do and really enjoy every weekend- and was just thinking what a fab job you do for us Hugh with all your hard work

Permalink Reply by Hugh on February 1, 2015 at 11:03
Thank you - and whilst we're at it, thanks also to Liz without whom Friday Ketchup would be but an empty bottle.

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