Harringay, Haringey - So Good they Spelt it Twice!
Veolia and next doors' rubbish
This saga really is beginning to wear me down.
For some reason, (probably the wrong bin was in front of the right bin) Veolia have not been emptying the bins next door. Now they definitely won't as they're overflowing and they STINK! I made the mistake of opening my window today but quickly closed it again due to the stench of rotting rubbish. But not only that, they next door (non English speaking Japanese) have nowhere else to put their rubbish.
Until now.
I spotted one of them on my CCTV putting their rubbish in my bin. So when they've filled my bin, where am I supposed to put my rubbish?
Replies to This Discussion
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Permalink Reply by Alison P on
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According to google translate this is 'please stop putting your rubbish into our bin. Thank you'. Worth a go?
我々のビンにあなたのゴミを入れて停止してください。ありがとうございます。
Wareware no bin ni anata no gomi o irete teishi shite kudasai.Arigatōgozaimasu.
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Permalink Reply by Rachel W on
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I honestly can't understand why you don't just ask the neighbour not to do it? He may or may not understand you, I'd have thought he'd get the drift though. And someone has offered to translate for you as well.
My experience of trying to get assistance from Veolia is that you're on a hiding to nothing there.
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Permalink Reply by Madeline on
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After 23 minutes in the queue the phone was answered, a 2 minute chat and then on hold for another 17 minutes, then another chat. All in all, on the phone for 48 minutes. (no wonder people give up) Haringey don't want to know, they've deemed it a civil matter between me and them next door. Veolia say that the green bin is contaminated, (Hubby says it food in jars) and they've stuck a sticker on it and leafleted the house. This green bin is in front of the other bins and would have to be moved to get to them. They, Veolia, are going to come and empty my bins tomorrow. That is not a solution, they'll just get filled up again.
As for talking to them next door I did try yesterday. I knew he was there as I'd seen him go in but he wouldn't answer the door. I'm sure he doesn't care. The nature of this property is that it's short term let bedsits for Japanese people and we don't get a chance to get to know them. But next time I see the caretaker come round I'm going to give him some verbal ear damage.
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Permalink Reply by Kotoko OS on
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Alison, Google Translate one conveys the idea, but quite crudely enough that people can tell the sentence was not thought up by the writer. But, hey, why not. Something to try, and at least it communicates that you are trying to tell him something. However, if it was me I would translate it like this though:
私達のビンにあなたのゴミを入れないで下さい。ありがとう。
watashitachi no bin ni anatano gomi wo irenaide kudasai. arigatou.
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Permalink Reply by Alan Stanton on
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Hi Madeline,
I'm not making excuses for the poor response you describe from Haringey and Veolia staff.
I don't know where you live, but each Haringey ward has three councillors - not one "local man". Veolia works in patches - called "villages" - corresponding to the Area Assembly area. Each one has a village manager. You or one of your councillors could contact this person.
It's possible that none of this would work. In which case there's still a need to come up with an alternative solution which doesn't leave you and your neighbours with overflowing bins of stinking waste outside your homes.
But what I'm pretty sure about is that giving "verbal ear damage" to a caretaker is both unfair on him and seems unlikely to solve your problem.
(Tottenham Hale ward councillor)
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An update for you, Madeline. The senior member of Haringey's Environment Staff replied to me having read this discussion thread. He points out that he can't investigate the problem without knowing the address. He suggests the following:
"If the resident is unhappy with the handling of the issue by Veolia I suggest he/she makes a formal complaint whereupon it will be investigated by Veolia and a response given. If he/she is not satisfied with the response from Veolia it can be escalated by the resident to Stage 2 where it is then investigated by the council and a response given."
So now you have a range of suggestions to try.
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Permalink Reply by Abi on
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This is kind of my stock answer to everything, but have you tried engaging with Veolia on Twitter? Organisations hate being publicly shamed, and with the exception of BT I've pretty much always got my way by using this method. Would be happy to help out if you're not an experienced user..
In the meantime, what others have said really - keep trying to speak to the culprits, put out a sign that makes it clear (in symbol form if necessary) that what they're doing is not OK, and maybe move the bins physically further from their property. Could you also get a lock perhaps?
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I'm looking into fitting a lock to the bins, but honestly, it's a sad day when you have to lock up your rubbish.
I wrote a note last night and posted it through their letter box. I can only hope that they have the sense to get some one to translate it for them. It was on A4 paper in big letters scrawled with a felt marker pen, requesting that they refrain from using other people's bins and giving Veolias number for them to raise any issues with.
Hubby has now put my bin down in my basement area under a motorbike cover. But neither I, the neighbour or Veolia can get to it. Great eh?
I phoned Veolia again yesterday and debated the problem and the solution. She kept insisting that our collection day is Wednesday, I kept insisting that despite that, the bin wouldn't be emptied. I told her about the so called contamination and she asked why I hadn't told her this before. I'd only just found out about this from the council phone call and Hubby had taken a look and told me it was jars of food and sauce. I pointed out that this really wasn't my job to inspect my neighbours bin and that their own agent had been the day before so he should have reported it. In the end she logged it as a contaminated bin and arranged a collection, for when I don't know.
Yesterday I saw Veolia call to a house a couple of doors down and empty their bin. Then this morning they came to the same property and emptied another bin. What a waste of resources.
But they didn't come here and they are due to as Haringey Council got them to agree to come today and empty my two bins.
Twitter eh? I might take a look.
Alan, who do I address a formal complaint to?
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Ridiculous, isn't it.
Thinking about it, this might actually be one for Brian Ellick (Haringey neighbourhood action team leader) if you have no luck with Veolia. He's been very helpful getting a few things sorted out in my neck of the woods...part of his role is to do with enforcement of waste issues so he may well be your man!
brian.ellick@haringey.gov.uk <brian.ellick@haringey.gov.uk>;
Good luck.
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If you'll let me know which ward you live in, Madeline, I'll get back to you on Monday with the name of the Veolia "Village Manager" and some more information.
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