Harringay, Haringey - So Good they Spelt it Twice!
Veolia excuses
Following on from the various discussions about Veolias' missed collections etc, I thought I would share with you some excuses they have come up with about the missed collections in my area.
But first I will just acquaint you with our housing circumstances which are somewhat different from most of yours.
This road, Woodstock, has houses of mainly four floors and as such the vast majority of them are HMO's which include basement flats but almost all of them have very small front yards. This means that a building with four households would have eight bins in the tiny front yard. Putting eight bins in there would mean that only the front two could be used as the others wouldn't be accessible. We protested about the wheelie bins when they first came in and even more so when they announced their intention to not only double the amount but to increase the size of them as well.
But all that fell on deaf ears, they ignored us and landed us with these huge monstrosities that over filled our yards.
Before Christmas I noticed that an awful lot of our bins weren't collected. The crews came along but ignored many properties despite the overflowing bins. Each time (each week) I phoned Veolia and complained. Then I also started using the haringey.gov site to lodge a complaint. I also contacted my local councillor.
I thought that their excuse would be the overflowing bins, lids not shut and things like that but it seems to go further than that.
I've just had a reply from my local councillor from which I will now quote Veolias' reasons for non collection:-
".... Woodstock Rd which are being investigated by Veolia’s Quality Health & Safety Officer. My understanding is that around the time of these missed collections, crew hands were not emptying bins that were, in their view, dangerous to move to the refuse vehicle due to the way it was presented for collection. Examples given included; bins placed on loose shingle, garden too small to safely manoeuvre the bins, uneven surface. The majority of issues were along Woodstock Rd, accounting for 38 properties with reported H&S issues for the refuse crew.
Veolia therefore arranged for the properties with alleged H&S issues to be visited on the morning of collection by staff who can move the bins to a place the crews can safely collect and empty. This is an interim measure to ensure residents receive a good collection service while Veolia investigate the H&S issue."
(Why can't the dustmen do that themselves? Oh, and a place for safe collection, that'll be the pavement then?)
"It may be necessary to change some properties from wheelie bins to sacks, residents affected will be contacted by Veolia to discuss their needs and concerns when Veolia have compiled a detailed list of properties that may be affected."
I'm hoping do go on a walk-about with Veolia and my local councillor to try and understand all these sudden complexities that have occurred only in the last few months. One wonders how they coped previous months and years.
Replies to This Discussion
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Permalink Reply by Abi on
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Cost, I assume! We specifically put that question to them and it was a definite no-can-do. I didn't know they worked in Hackney as well - really?
I feel a bit bad about 'naming and shaming' on the site because they have actually been quite helpful in other ways,but happy to DM you if you want any more details. I should stress i was talking about those double recycling/general waste bins that are apparently not going to happen in Haringey - not ordinary large street bins, which we have requested and been granted in some instances.
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Permalink Reply by Liz on
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You're quite right to feel the emotional impact of this. I wrote about something similar here after yet again pushing a buggy through litter strewn streets. Somedays you do feel like flight not fight but I'm also quite tight and if I pay for a service through taxes, I'm going to complain like hell until something is done.
I also feel quite aggrieved that after being presented with lots of greenwash by Veolia, it turns out that they can't manage the system they sold to us. I was initially very supportive of their plans but when the evidence before my eyes makes it clear that those plans are not working and are actually having a detrimental effect, time to push back I think and no we should not have to do this...bear that in mind in 2014.
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Permalink Reply by Colinloves on
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You guys should check out what Veolia do with their green waste.
While they make a bin load of money, selling it to farmers, to put on their fields (for the food that we eat).
They dont sort their green waste. and farmers fields become littered with batteries, coke cans, neddles and loads of other toxic materials.
If you have the time, please add to this petition.
http://epetitions.direct.gov.uk/petitions/30392
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Its happening in loads of areas. Most of the farmers dont know about it, till its too late.
Here is an example video. But if you do a net search, your find out loads about it. Dont just listen to me.
http://www.youtube.com/watch?v=mDq9Ai_p7TI
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Permalink Reply by pamish on
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The compost-ish stuff we get from the giveaways has a lot of twigs but I've not found much polluting plastic etc - the odd bottle top is all. It's not exactly full of nutrients but is very useful as BOM - bulky organic matter. I'd like to know where that video was shot, it should then be possible to trace who was responsible for the rubbish.
As with all recycling, it's only as good as the people creating and sorting the rubbish/resource in the first place, it's going to take time for a whole population to get it right.
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Well apparently they put street cuttings into the green waste too.
That video is just one example. Many of my metal detectorist friends are always coming across green waste on loads of different farmer fields, up and down the country. To the extent, that it makes finding history, near impossible.
For sure, its party the public's fault for nor sorting out their green waste enough......but how many people do you know, that put non-organic waste into their green waste bins??
Nope - I blame the company......they have a duty to sort out their green waste, if they are gonna pass it on, as such.
THIS AFFECTS OUR FOOD !!!
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Permalink Reply by Jeremy Cassidy on
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My kitchen waste hasn't been collected for 3 weeks.
I informed them 2 weeks ago before the snow, they said they'd pick up in 24hrs.
Still waiting - also waiting for an explanation of what went wrong.
Obviously I'm not holding my breath!
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Permalink Reply by Alison P on
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Update from Seymour Road - recycling collection has happened, no sign yet of the rubbish collection (which is what is urgently needed).
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Permalink Reply by Anette on
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Both my bins were emptied today, one week late for the recycling. I also has a "courtesy call" from a Veolia rep, who explained to me that the weather had been dreadful last week, hence the missed collection. She sounded surprised when I told her that was not the case, and that my road as well as surrounding roads were 100% ice free all of last week. She did not quite know what to say. What did Veolia do last week? Took a holiday, did they?
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No rubbish collection today on Seymour... Hopefully tomorrow but who knows?
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jessica, even stranger when they could apparently not collect because of the "weather" last week, and Allison is really steep, so I wonder why that was deemed safe, and not my road, which is flat. And has been ice free all along..
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