Harringay, Haringey - So Good they Spelt it Twice!
Parking fine, advice needed!
Replies to This Discussion
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Permalink Reply by John D on
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Did you send off your V5 section 1 - 8 to the DVLA to advise them of the new owner's name and address ?
They should have sent you confirmation that you are no longer the registered owner.
DVLA customer enquiries is 0300 790 6802.
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Permalink Reply by Alison P on
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Thanks John. Yes I did and I've had the letter back. The parking offence must have taken place at the point before the DVLA system was updated.
But the problem is that the form from Haringey parking services (both the physical form and the online version) require me to give the details of the new owner and I don't have them. I can't believe I have to pay a fine when I can prove I wasn't the registered owner, but the way the form is worded is making me feel very anxious about it.
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Permalink Reply by melanie allen on
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If you do not have new owners details and they in turn have not re-registered the car then it will come back to you as last known keeper, if you get in touch with D.V.L.A. they will ask for proof of sale maybe a reciept but will certainly ask for an address of new keeper which they will check to see if that person lives at the address you provide but like i said if the person can not be traced it willcome back to you.
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I'm really confused now! I have sent back the log book and DVLA have confirmed it is no longer my car. Are you saying that the new owner needs to do something additional to what's been done already?
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Permalink Reply by Alan Stanton on
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If you haven't already done so, Alison, have a look at this page on the Council's website. http://www.haringey.gov.uk/index/environment_and_transport/parking/...
1. Try to contact Haringey Parking Service by phone and explain the situation. If they agree to cancel the PCN confirm your call and what they said by email.
2. If they are not willing to cancel the PCN ask to see the evidence for the PCN if they haven't sent it. Ask them for advice on how you make an informal challenge at this stage and what evidence they will need from you.
3. If you can't get through, email them.
If you get nowhere, I'm happy to take this up unless one of your own ward councillors has time to do so. I don't usually get involved in routine PCN problems. But I've been getting concerned recently about some general parking issues.
(Tottenham Hale ward councillor)
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Thanks Alan. I have had a look at the page and tried to submit the details via the link, but it comes back to the fact I can't supply the new owners' details. But you are right about calling the service, I will do that tomorrow.
Edited: just checked - challenges over the phone will not be accepted...
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It would be useful to have the DVLA confirmation to hand ( if you still have it ) when you call the parking service.
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I can understand why they want an email or written representation as a record of an actual challenge or representation. However, in my view, that does not and should not prevent some human contact over the phone to suggest advice.
Haringey has gone further down the Call Centre route than before. And I understand why that should be. Given government cuts; plus the belief - almost an article of faith - that Call Centres always save money. (That may or may not be true. John Seddon's work seriously questions that assumption.)
But in any case, the Parking Service is supposed to be just that - a service to residents, traders, and visitors. For some time I've thought that most local authorities operating "Civil Parking Enforcement" have lost their way and that income generation now dominates. It wasn't supposed to be like that.
On the other hand, I also have respect for the middle and senior staff in Parking who I've had contact with. They seem to want to provide a fair and consistent service. So please give Parking a call and/or email them tomorrow.
As before, I'm happy to support you on this, if need be. The situation you're in is hardly unique and it's important that our council treats all of us fairly and decently - especially when, as in your case, you've carried out your side of the bargain with Haringey, and broken no rules.
From John D's helpful advice it seems as though he may have had similar run-ins with them. So you might want to check with him as well. That's a big advantage of strong community websites - collaborative working!
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Well, actually no Alan. I've had two tickets in 12 years and I was at fault both times
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Permalink Reply by Milda Rami on
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From my experience, I have to say Haringey Council Parking Services have been extremely incompetent.
My boyfriend was staying in my house temporarily and parked outside with a two-week parking permit issued with his license plate number on it (dont get me started on how difficult it was to get that parking permit – so many calls, emails, personal visits to customer services as the first attempt ended up with a wrong date printed on the permit, etc etc).
Anyway, the permit was attached to his windscreen but the sticky section wasn’t very sticky so it fell down onto the dashboard, unfortunately, upside-down. He got a parking fine and challenged it with pictures of the parking permit which was personal issue after all.
A couple of weeks later we received a letter from the council stating they have accepted out challenge and the fine has been scrapped. Happy days!
If only... another couple of weeks later we got another letter saying our fine is now £80 and we have to pay it asap. We were shocked. To make matters worse, we are in the middle of moving houses and cannot find the original letter with fine cancellation.
Calling customer services did no good - they have no record of any challenge or cancellation on their system. This is so appalling and stressful, especially as we are in the middle of finishing house renovation and moving homes which is nerve-racking enough without having to deal with parking services. Indeed, “service” is not the right word here.
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Talking about queues. I took time off work and arrived at the customer center at 4:15 only to be told they will not issue me with a queue ticket because there is no hope in being servived before 5. I nearly cried.
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I guess the idea is to move online. I tried this but 2 weekly permits are not available on the website. I then submitted postal application and received a permit about a week later with wrong dates printed on it... So had to queue for about an hour to get this fixed. And after all this got landed with a fine!
...which was withdrawn without updating the system. I mean.. its so outrageously bad I'm left speechless and simply bewildered.
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