Harringay, Haringey - So Good they Spelt it Twice!
Recycling collections - what's going on?
Anyone know what's going on with recycling collections of late...
Are they weekly or fortnightly... I'm on Falkland Rd and last week mine was taken on at around 6:30pm on a Tuesday and this week there seems to have been none at all!
Tags for Forum Posts: new recycling bins, rubbish, veolia
Replies to This Discussion
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Permalink Reply by Nick G-T on
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Last week it was 6.30pm on Wednesday, our new collection day for Falkland. The guy said they were running late. Today you would have heard them collecting at 6.30am. With the amount of noise they were making, I wish they were late every week.
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Permalink Reply by Stuart on
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I'm baffled. I also heard them come by at 6.30am (on Effingham) as promised. However, they only took the black bin and the food bin, but left the recycling bin. I thought the food bin goes at the same time as the green recycling bin - if they took it with the black bin, doesn't that mean they've just chucked the food in with the general waste? Utterly confused.
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Permalink Reply by Alan Stanton on
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By all means we should share information on HoL about poor or erratic service from Veolia. But why not phone or email them as well? If they don't already know, Veolia need to hear and respond to customer complaints.
Otherwise doesn't it become just one more kvetching session?
Below: Clay Shirky's 3-stage model with my amendment of stage 3. Citizens/customers communicate among themselves.
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Permalink Reply by ant on
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One reason for not reporting issues is because its so opaque what happens to the report and often you don't receive any useful response. And they will use the contact as evidence that they're doing an ok job. I've raised a bunch of issues since the new rubbish system was introduced and generally get no real response, you get some nothing reply relatively quickly, which they use as evidence that they handle calls promptly, if you chase it up generally it goes no where, so then as people learn it seems not worth bothering to report things the problem reports start tapering off which they then use as evidence to show things are improving.
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In other words, Ant, don't report poor performance because:
1- Probably nothing will change. 2- If you do report problems they'll only use this to pretend they are really doing okay. 3- Even if you don't report they will use this to show things are improving.
Anyway I expect many members of HoL are far too busy online reading one another's kvetching about Veolia and Haringey Council. That way we can all express our feelings without risk of anything we say or do actually leading to improvement in the service. The circle is complete.
Have you perhaps come across the work of the psychologist Wilfred Bion and how certain group dynamics can defeat a group's primary task?
Hugh, how about a Wednesday Kvetchup?
(Tottenham Hale ward councillor)
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Gosh Alan why so often try to twist things into something negative? This thread isn't "kvetching" it started with a perfectly reasonable question, a similar question just the other day got a reasonable reply from you about broken down rubbish trucks, so asking this type of thing can be worth while. As i did say i have and do report things, you've asked several times recently why people don't report things more, I offered you one reason. Is there anything you can do to help make the system more transparent to encourage more reporting? How is your scrutiny panel thing going on the new system, i asked a little while back if something could be reported back to us on what the panel had found, could you say anything?
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Permalink Reply by John D on
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I may be wrong, but I read Alan's contribution as being ironic, ie his meaning is the opposite of what he wrote.
He has consistently said on other threads that we should not only moan on here but contact the people who can actually do something - in this case Veolia / the Council )
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Permalink Reply by Liz on
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I have to agree with Ant on this Alan. People expect reporting problems to have an effect. When they don't, in my case, the constant leaving of purple bags overnight, it is not human nature to keep at it unless they have a particular remit like being a councillor. If you are not in some sort of recognised position like councillor or chair of the local RA, your complaints largely fall on deaf ears or are even characterised as moaning or kvetching as the new word appears to be.
People's lives being what they are they will eventually give up and lose faith in the system. The company then congratulates itself on improving, when in fact all that has happened is that people think the reporting system is rubbish and use alternative means to share their frustrations. For the people of Harringay, that is using this site to share their concerns. I expressed my concerns in a public forum in front of councillors, Veolia officials and residents. While some of the short term issues of delivery which may have solved themselves anyway without my speeches, the longer term issues are ignored or worse rejected as negativity by those who have the responsibility to deal with them. I have a very high degree of engagement with these issues, so does Ant who talks directly to council officers a lot and is not too complacent to challenge councillors either. I share Ant's frustrations. I'm not sure suggesting people read psychology books makes them feel that their very real concerns are being addressed.
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The purple rubbish bags are a good example - they annoy me too especially when they aren't collected for days on end - I raised the issue with the Veolia back on the 10th of July asking how long they can sit uncollected and what we can do when they not collected in that time, and nearly 4 months and 15 emails later i still haven't really received a proper answer.
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Ant, who is being negative?
"They will use the contact as evidence that they're doing an ok job".
Which appears to mean that while you don't know what happens with your reports, you do know that they will use it as evidence to prove the contrary of the facts.
"You get some nothing reply relatively quickly which they use as evidence that they handle calls promptly. if you chase it up generally it goes nowhere. so then people learn it seems not worth bothering to to report things."
Maybe I'm missing something, but in this I could not see a single phrase which would positively encourage residents to report poor service by Veolia/Council staff. Liz points out that to her knowledge you do indeed continue to complain and raise these issues and are not, in fact, put off. You've now given some examples of this yourself.
However, here's my basic worry. That people could read this discussion thread and get put off even trying.
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Alan, I expect people are are put off reporting bad service because the reports don't seem to have much effect, perhaps they hear that here, perhaps they find out for themselves by trying it once or twice. Focusing on trying to avoid people finding out that reporting issues doesn't seem to have much effect doesn't seem like the right thing to be doing - if residents reports do in fact make a difference can't that be made more obvious somehow? As councilor is there anything you could do to help with that? Public monthly reporting of the residents reports and their resolutions for example? Is there anything else you can do to help make the system more transparent to encourage more reporting? How is your scrutiny panel thing going on the new rubbish system, i asked a little while back if something could be reported back to us on what the panel had found, could you say anything on that to make what happened there a little more transparent?
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