Harringay, Haringey - So Good they Spelt it Twice!
Virgin wifi problems
Hi All
My Virgin wifi has been down for a couple of days. I just called them and was informed that it will be out for 6 weeks while they undertake maintenance. They did offer me 50% off my bill at which point I had to hang up for fear of having an episode and turning into Carrie. Does anyone else have this problem (not the Carrrie problem - the wifi one)
Tags for Forum Posts: broadband, virgin, virgin media
Replies to This Discussion
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Permalink Reply by pipplypig on
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just cancelled our virgin subscription on friday before they even completed the installation. stayed at home all day in anticipation of their arrival (booked two weeks in advance). on arrival they asked if they could have parking permit which I was happy to give them. They then spend 10 minutes on my doorstep smoking only to inform me that the installation can't happen until the following day when of course I am away so it doesn't work. They say someone will call me back but noone does. I waste a three hours speaking with call centres before completely flipping out. Glad I gave up by the sounds of it.
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Permalink Reply by Wawicka on
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Hi, when you say WiFi, do you mean your router's not working, or the connection from router to the street?
I can understand having to wait a number of weeks for a router to be delivered but the infrastructure in the street cabinets should be in place and operational.
I have my own Virgin horror story but I'll save that for another time.
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Permalink Reply by Marek on
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We have been living on the Ladder for last few years and for last two weeks the Virgin Media connection is dropping out and when I called them they said "We have been running some works at your area and offer 50% off your bill as a compensation of this inconvenience". I must admit that this sounds quite good but is there anybody who can say that it was true statement. If there is anybody who checked this statement in practice and noticed this "wonderful discount". I have some computer business clients who calls telling that their internet connection dropping out and usually I only send them to spent some time on the phone with the internet provider.
We could multiply this kind of complaints about Virgin Media and BT as they are big companies and their position is too strong to worry about this fraction of complaints. They have a very strong argument in their hands as faster and faster the internet connection so we have quite limited choice: to be with them or go to somebody else.
No Wi-Fi problems but the internet connection definitely dropping during days and nights.
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Is the 50% off that monthly bill or what's left outstanding on the contact?
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Permalink Reply by Hugh on
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Reply via Facebook:
Julia Woodman commented on Harringay Online's post.Julia wrote: "I just rang as been having problems the last couple of days and they told me should be back by 4.30pm today - having numerous problems - tv keeps just stopping and the wi-fi is completely unusable have to keep unplugging box and was the same yesterday. 6 weeks is completely ridiculous surely we would all change provider in that time?"
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Forgot to add that before we moved here we were Vigin media customers for two years with a broadband/ telephone and tv package. Over the course of the two years we barely had a month go by where one of the three were not playing up. We thought we would give them another go having moved here but I am really unhappy to go down that route again. can anyone recommend an alternative broadband provider that has enough speed for downloading music, films and watching live tv etc?
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it would be quite interesting to know how many people in our area are affected with this "mysterious" repairs.
I don't even mention their 50% customer refund
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I've been experiencing regular loss of service over the past few weeks, usually cured by resetting the router, but annoying since I mainly work upstairs ands the router is downstairs.
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Resetting a router usually is not very helpful or as the drops are relatively short you can have a wrong impression that you are in service because of restarting the router
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Permalink Reply by Raymond on
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Get in touch with Virgin Hugh. I was having similar issues, though with a cabled connection and I was rebooting my modem regularly to try and cure it. In the end I called customer services and they ran a diagnostic, said something was wrong and made an engineers appointment for the next day.
However as things turned out I returned that evening and there was a message on my phone telling me that they had managed a remote repair to the modem and it has been fine ever since. They even gave me £5 off my bill which has been credited.
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Permalink Reply by Bulent Ozlem on
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Hi Hugh,
I also have virgin and and same problem as everyone else here. With regards to resetting the router, its not a good idea, coz the drops can be short and problem is not your equipment in the house, its from the exchange to your house. I agree with Marek here. There seems to be power fluxuations with virgin equipment in the exchange and this casuing the loss of signal. This is the impression I am getting from them.
I have a tip.Like you, my virgin router is downstairs, and I work upstairs as well. The way I get around it without the need of going downstairs, I have virgin superHub which i use as a modem and connect to my main router,this what I do without going downstairs:
open a webpage, in the address tap type in 192.168.0.1,dont worry about the IP address, all routers are the same(TCP/IP), then a menu box will appear for the router, asking for the username and password. And as a tip for everyone, PLEASE CHANGE THE USERNAME AND PASSWORD, normally its admin with password123 or just password, so anyone get in.
Once in the main menu, depending on your router, mine is INTERNET tab, some are WANIP, this section must to refreshed with the refresh button on the page, this will force the Router request the virgin router for a new WANIP address, dont worry u get the same one back! This should get back your connection without the need to a brute force reset of the virgin router, depends on the length of drop you got, it should come back fast otherwise try a few more times. A reset for me is the last resort!
Oh please change your WIFI password maybe twice a week!
regards,
Bulent
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