Harringay, Haringey - So Good they Spelt it Twice!
Haringey's permit payment site - data leakage woes?
My wife just applied for some visitor permits online. After a bit of a debacle as the council site was down for a bit (I suspect due to problems on Virgin Media tonight) she managed to get the payment pages to load.
Upon completion of payment, she filled out the box with her email address, to get a receipt sent. The receipt has arrived, but the confirmation web page said in fairly small red lettering at the top of the page that it'd been sent elsewhere - to some dodgy looking hotmail address.
The email that we have received has her name, address, and the last four digits of her card number, plus the type of card. Not a great deal of leakage but more than we'd send out to any random person out of choice! If the invoice has gone out to someone else, this seems like a clear breach of data protection regs to me.
Has anyone else noticed this behaviour from the site?
I will be calling HC and also emailing the random address to see if I can get a response. What a crappy payment site. Further evidence to show that it was coded by incompetents it seems! Who on earth signed that design off?!
Tags for Forum Posts: haringey, parking permits online, payment, permit, site
Replies to This Discussion
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Permalink Reply by Joe Bailey on
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Fully aware of CCTV tickets. Had a friend / neigbour who was issued four on one day, for offences ranging from 6 months old to 18 months old. Funny how so many tapes could have been watched in one day, or was there some other process in hand? Fortunately, I have a friend who works in CCTV enforcement, who laughed loudly at every ticket and told me I had good grounds to appeal.
All tickets were entirely spurious and could be deemed to have been falsified in any case.
They were all revoked immediately and without even writing in, when I called in asking for a meeting with the CEO, to discuss the apparent prectice of targetting and victimising one person for quick gain. Funny, that - those collected and potentially falsified CCTV tickets were a complete disgrace!! You have to love the term "civil" enforcement... Never seems particularly civil to me!
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Permalink Reply by Clive Carter on
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I'VE now had a response to my FoI request about the total monies paid to Civica, the company responsible for parking support services. The relevant part of the response is:
The response to your query is that Civica provide a range of managed
services to the Council, including the systems that support parking. The
total amount paid, to date, to Civica and associated 3rd parties (who are
paid via Civica) in the current financial year is £817,000.The full response can be found at
What do they know? [dot com]
.
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This happened to me too
I wrote immediately to the Council using the 'report a problem' page. They wrote backing saying it was a software issue which they had resolved, or would do soon. This was a few months ago - October in fact. They said it would be fixed but clearly it has not! They were quite certain that no personal data could have escaped. I would suggest you write to them too. I also told my ward Councillor about it.
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Permalink Reply by Nilgun Canver on
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Hi, just to clarify, overall: Haringey Civil Enforcement Officers (CEOs) are directly employed by Haringey Council. Some agency staff are employed but these are paid a standard hourly rate with no form of bonus whatsoever paid for the number of Penalty Notices they issue.
Haringey Civil Enforcement Officers do not have any form of issuance targets to meet when carrying out their duties.
Traffic Management do deploy CEOs to allocated beats and on any given day different officers will issue different numbers of notices and this is down to a range of factors, including for example the specific beat they are on, how busy that beat is and how many vehicles are actually seen parked in contravention of the regulations and the number of hours they are on duty.
There are a small number of Civil Enforcement Officers who are provided by a specialist private contractor OnTime Parking Solutions and they are deployed on our removal trucks and crew our mobile CCTV enforcement vehicles. Neither the Contractor nor the staff they employ receive any form of bonus for the number of vehicles removed or for the potential number of contraventions they record via the mobile vehicles.
All CCTV contraventions captured by OnTime staff are subject to a standard review by permanent Haringey staff before they are issued as Penalty Notices.
With regard to the email address issue (which I too was equally unhappy about to actually experience a while ago) final testing of a new software release was completed yesterday and this testing has not replicated the problem in that latest software release. I applyed for the resident permit yesterday myself and it was all fine. These results are being consolidated into the overall corporate testing schedule and I will update you with further information in due course.
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Permalink Reply by Justin Guest on
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Thanks you for the feedback. There is remains unanswered from one of my own post previously: "I believe (and correct me if I am wrong) the wardens get bonuses based on tickets issued...".
I think you might have gathered from many of the posts in this thread alone that the Council's response so far can be characterised (at best) as disappointing. As I hope that something positive can be taken from this and when IT systems are rolled out in future they are better tested to determine whether they are fit for purpose, and all our time and money is better preserved!
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Permalink Reply by Alan Stanton on
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Justin, Please forgive me if I'm being a bit slow on the uptake this evening. But I read Nilgun's reply as covering the point you asked.
And adding the good news that the software glitch seems finally to have been tackled. No doubt in part due to pressure from HoL members who raised the issue.
Can I add an apology that I hadn't yet sent in the councillor's enquiry I promised about CEOs (traffic wardens) targets and bonuses. I was busy marching with the parents and staff from Downhills and other schools. So Nilgun beat me to it!
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Well it just doesn't seem fair that our hardworking Haringey CEOs never get a bonus while our RBS CEO trousers a million bonus per annum on top of his obscene salary. I think our CEOs should down tools and demand parity of reward though not of esteem.
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Alan. Better late than never (I was overseas). Sorry, you are quite right, appologies to Nilgun- you did answer that queston- I missed it!
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Permalink Reply by Paul Grealish on
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> wrong email address
Issue still exists as of 14 Feb 2012. I've informed Colm Campbell.
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Paul, I emailed Cllr Nilgun Canver yesterday evening giving the link to your post. This afternoon I've made it a formal Member (councillor) Enquiry. I think everyone appreciates that for residents to be completely confident in an online payment system, the Company responsible should ensure that this software glitch is finally resolved.
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Update 21 February 2012. This morning I got an answer from the Team Manager, Financial Systems. He wrote:
"I can confirm that after extensive required testing of our payment systems, we were able to upgrade these systems on Thursday 16th February 2012 and that this upgrade addressed a number of outstanding issues including the email issue.
We are not expecting any recurrence of the problem."
I replied thanking him for the prompt reply and reassurances about the system upgrade. Adding that the Parking Service has some observant customers with online tools to report slip-ups.
(Tottenham Hale ward councillor)
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