Harringay, Haringey - So Good they Spelt it Twice!
Virgin ‘outage’
My VM Broadband has been down since Monday 14th Oct in N4. VM texting random estimates dates/times for completion, but so far the outage problem has not been solved, newest estimate for completion is set for tomorrow. I have never ever experienced anything like this before. I’m now wondering if they’ll ever get my broadband up and running again.
Replies to This Discussion
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Permalink Reply by Simon mattison
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Same here in Cavendish Road. They keep showing a fix time then it passes and a new one many hours later.
Never had this before.
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Permalink Reply by Mark Michaels
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Warham down as well. There is no info I can find in terms of geographical scope but it must be quite considerable as Cavendish is four or five streets away.
Virgin sent a text about a week ago they'd be working overnight last night. Perhaps that is part of it all. I can't see why the system would be down for three days short of an EMP attack. Fortunately my mobile plan has been able to cover so far.
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Permalink Reply by adamvietnam
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For reference, mine's working on Effingham
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Permalink Reply by Carl
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Latest email from VM - received @ 16:20
Hello,
You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s).
Fault Ref: F011530690
The latest update is: We have identified the problem and an engineer is on their way
We now expect to have this resolved by 2024-10-17T10:35:00
The Virgin Media Team
P.S. We don't pick up emails from this mailbox, so please don't reply to this email address.
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Permalink Reply by Liz
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According to a DM from Virgin Media this afternoon this is the technical problem
The outage is an SNR outage - SNR (signal to noise ratio). This is just a technical term for interference of the Broadband signal caused by noise which ingresses on to our network. It's a difficult problem to locate and diagnose. This is because noise can ingress anywhere on our network
If any engineers out there can confirm this makes sense please let us know!
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Oh no ours has already been down since Monday. The message on their website is cable damage.
It’s causing major domestic distress.
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Could it be that VM are actually laying new fibre optic cabling for faster broadband which is causing major disruption to our services?
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Permalink Reply by Sarah
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I had a lot of trouble with them pre-pandemic, I didn't know how they got away with having the worst service and the highest prices, so when I knew lockdown was imminent and I would need reliable broadband I quit.
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Permalink Reply by chris ayres
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I would dearly like to give Virgin the boot but the problem here on Coldfall Estate is that nobody except Virgin and Sky (ie Murdoch!) currently provide a fast internet service. Unless anyone has information to the contrary?
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Have you checked uSwitch to see if there are other options? I'd check regularly as a lot of broadband companies eg Community Fibreare putting infrastructure in. Or I understand Three have a 5G modem where you don't need cables, you can check their site to see if the signal is strong enough where you live
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I gave up VM after multiple catastrophic service failures that led to compensation payments to me from VM of circa £150. As told to me by a VM engineer, the network on (parts of) The Ladder is very old, and the company is simply patching it up. For example, there’s still coaxial copper cable into the home. I’m now happily with Hyperoptic. New network, fibre into the home, faster upload speed, no service outages at all, and vastly cheaper than VM - which wants to push up prices whilst offering an abysmal service over a network on its knees.
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