Virgin Broadband problem

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Permalink Reply by Justin Guest on May 15, 2020 at 12:14

Glad you asked. Mine went down an hour ago. Used their online tool and booked an engineer. Not sure if there is an area fault that might get resolved. I am on Pemberton. You?

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Permalink Reply by C-hemp on May 15, 2020 at 12:25

I spoke to Virgin this morning and I was told that VM are working in a small area of 'Area 15' from 13-18 May.   They said they would have switched off live connections due to the work but only for 2-5min.   My broadband thankfully is up and running again.   

Apparently, Virgin are taking advantage of laying new cabling due low traffic. 

Hope that helps

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Permalink Reply by Justin Guest on May 15, 2020 at 13:23

OK, thanks for the heads up. It is now working, so I will cancel the engineer that was booked. When I checked to see if there were issues in my area it showed none.

Part of my problem is I never know when it is a real issue. It often drops out, but sometimes only for a few moments and then comes back again. I never know whether to go have a cuppa/read the paper etc or to go through the stress of calling them to book an engineer.

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Permalink Reply by Lex on May 15, 2020 at 12:57

I had issues first thing this morning but it’s fixed itself now. Went onto my account and followed an incident that was already logged as well as raising an issue 

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