Harringay, Haringey - So Good they Spelt it Twice!
Virgin Media service
Is anyone else having problems with their Virgin Media service? We live in Pemberton Road and have no phone or broadband. It's really frustrating as apparently their end there is no fault - so wanted to see if this is wider than just our home. Thanks
Tags for Forum Posts: broadband, virgin media
Replies to This Discussion
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Permalink Reply by warren miller on
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It's bouncing up and down in N17
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Permalink Reply by Ed Gorman on
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we had an issue with them a week or so ago with the phone line (constant slow speeds on the broadband) and although their website said "no issues" there actually were (no incoming calls, outgoing calls from a different number!!).
we had an engineer come out who swapped over the lines in our box (?!) and did the same in some of the green exchange boxes on the road and surrounding roads, and it seems to be working properly.
may be worth calling them and getting someone out.
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yes, i had trouble getting through to a human being and so had a twitter conversation with them and they suggested this:
"Right I see. I would recommend giving the tech team a call using an alternative line on 0345 454 1111>1 >2 >1 so they can look into this. MH"
good luck!
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Permalink Reply by Malc B on
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Ours has been on-and-off for a few weeks. Then last week the broadband stopped working entirely. An engineer came around on Saturday, changed our router, installed a filter of some description, worked some magic with a meter of some kind and now we're back in business. We had a similar problem about a year ago, which was also fixed by an engineer who came and (if I am remembering his explanation correctly) tweaked the power levels. The key seems to be to get the call centre to send an engineer around...
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Permalink Reply by Justin Guest on
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Alice. I am on Pem and it has been up and down on several occasions over the last 10 days. I was so hacked off on Friday I ran one of their online tests and it said there was an issue in my area. I then called them and of course the Observer Effect kicked in and the fault (which appears to be intermittent) ceased so the poor sod in the Philippines could not see it and did not know what to do.
Anyway, I have an engineer booked in to come tomorrow afternoon, but shortly after making the booking I got a text message saying:
"...We've put your service visit on hold while we investigate a network problem affecting in your services. We'll update you when this is fixed". (Friday 1pm)
As you can imagine, I have not heard a peep since...
One thing to bear in mind. Virgin will refund you on days your service was down, but they mark the start point from the day you made the first call to flag the issue.
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Permalink Reply by Alice B on
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OK well it is back up now but I've had such a frustrating morning on the phone to them. They are denying there is any issue in the area (apparently it is just me!) I have an engineer coming round on Friday so let's see what happens then. Thank you for HoL - the power of the collective (and not feeling alone)
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You are def not alone and as I said I think the fault is intermittent which is why they cannot see it when they look for it.
As an aside, anyone got their "your bill is going up by £3/m" letter? I get these every 6 months and I am honestly feeling they are squeezing and squeezing yet more money out of me. I am now looking for alternative options as the reality is the only thing I receive from them that I really need to pay for is my broadband. Even my home phone is becoming increasingly redundant...
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I agree - I wish there was another option rather than Virgin Media. Lack of competition means that our prices keep going up and up and they know there is nothing we can do!
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Permalink Reply by John D on
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You could change to BT. Only one 3-hour outage in 10 Years.
( No, I don't work for BT )
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