Harringay, Haringey - So Good they Spelt it Twice!
Virgin ‘outage’
My VM Broadband has been down since Monday 14th Oct in N4. VM texting random estimates dates/times for completion, but so far the outage problem has not been solved, newest estimate for completion is set for tomorrow. I have never ever experienced anything like this before. I’m now wondering if they’ll ever get my broadband up and running again.
Replies to This Discussion
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Permalink Reply by Simon mattison
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Same here in Cavendish Road. They keep showing a fix time then it passes and a new one many hours later.
Never had this before.
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Permalink Reply by Mark Michaels
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Warham down as well. There is no info I can find in terms of geographical scope but it must be quite considerable as Cavendish is four or five streets away.
Virgin sent a text about a week ago they'd be working overnight last night. Perhaps that is part of it all. I can't see why the system would be down for three days short of an EMP attack. Fortunately my mobile plan has been able to cover so far.
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Permalink Reply by adamvietnam
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For reference, mine's working on Effingham
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Permalink Reply by Carl
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Latest email from VM - received @ 16:20
Hello,
You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s).
Fault Ref: F011530690
The latest update is: We have identified the problem and an engineer is on their way
We now expect to have this resolved by 2024-10-17T10:35:00
The Virgin Media Team
P.S. We don't pick up emails from this mailbox, so please don't reply to this email address.
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Permalink Reply by Liz
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According to a DM from Virgin Media this afternoon this is the technical problem
The outage is an SNR outage - SNR (signal to noise ratio). This is just a technical term for interference of the Broadband signal caused by noise which ingresses on to our network. It's a difficult problem to locate and diagnose. This is because noise can ingress anywhere on our network
If any engineers out there can confirm this makes sense please let us know!
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Oh no ours has already been down since Monday. The message on their website is cable damage.
It’s causing major domestic distress.
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Could it be that VM are actually laying new fibre optic cabling for faster broadband which is causing major disruption to our services?
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Permalink Reply by Sarah
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I had a lot of trouble with them pre-pandemic, I didn't know how they got away with having the worst service and the highest prices, so when I knew lockdown was imminent and I would need reliable broadband I quit.
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Permalink Reply by chris ayres
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I would dearly like to give Virgin the boot but the problem here on Coldfall Estate is that nobody except Virgin and Sky (ie Murdoch!) currently provide a fast internet service. Unless anyone has information to the contrary?
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