And it's down again since 17:00
There was a 4th outage in 2 weeks yesterday, raised as fault F005349042. However I received notice that it was resolved at 11:19 this morning.
After the 3-4 day outage last week, we had more outages this week so I called Virgin to complain.
After being on hold for half an hour, their billing department told me they wouldn't increase the refund above £4, and the guy then told me that his Virgin service goes down all the time and he doesn't complain about it - it's an attitude thing apparently, and instead of complaining I should be glass half full and enjoy the service I get. When I asked to speak with a manager I was told that nobody was available or willing to speak with me, and when I asked for the operator's full name and reference number to make a complaint he refused to give it (although I can understand not wanting to give his full name in case it gets splashed in posts like this - not that I would do that :)).
Seemed pretty clear to me they don't really care what level of service they provide, as long as people keep paying. Bad product/service is one thing, but if you can't even shore that up with bog standard customer service you just don't deserve to be in business. Luckily we're just a couple of weeks into our new contract so can cancel without penalty - which we will be doing!
My Broadband and TV has been down almost every day since 30th May. I have phoned them endlessly to be given lost of bogus dates when it will be fixed. They told be I cant leave them as I'm on a contract till February and it will cost me £230 to leave.
Finally today I spoke to a UK based person who eventually told me it wont be fixed till the 27th July!
They have then agreed that I can leave them without the penalty fee as they admitted it its unacceptable. Needless to say I'm leaving Virgin media forthwith. Good riddance.