Harringay, Haringey - So Good they Spelt it Twice!
Terrible experience with plumber Rob Murray
Everybody recommend Rob Murray but I have a terrible experience with him
8th September: called and sent a message with all detail of repair required. He told me he would have been in touch in the following days to agree a date
15th September: he sent me a text meant to somebody else for another repair. When I pointed it out, apologised and told me he would come to my property the following week
14th October: not having heard from him I contacted him again. He apologised and told me he would come at end of the week.
28th October still silence so I contacted him and he told me he would come the following day at 9am
9.40 today: I took time off from work to wait for him but no sign of him yet and no messages/amswers to my texts/calls
I find it unprofessional and upsetting. If you don't have time or for whatever reason you don't want to do it just tell me
Tags for Forum Posts: a&p gas, heating engineer
Replies to This Discussion
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Permalink Reply by Muriel Zaccuri on
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Permalink Reply by Emma on
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Hi Muriel,
I have had the same issue with certain professionals that have been also deemed good on forums.
I find the best way to manage expectations is to give them a chance and if they don’t get back in agreed time, don’t chase as it is really a good indication of how they are going to be on the job.
I imagine he is probably very busy and doesn’t want to say no. However not thinking about the consequences of their actions when they don’t come through.
Plenty of other plumbers on here. I hear local plumbers “go with the flow are really good) or N4 gas.
good luck.
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Permalink Reply by Matt D on
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I agree with this - it's a fair indication of how future interactions will go. We've always used A&P Gas Contractors in Enfield and they've always been really reliable and professional.
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Permalink Reply by Chrisandsally on
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Third that (if that's a thing!) A&P Gas are our favourites too
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Permalink Reply by maggie on
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Fourth it. They saved me having unnecessary work recommended by someone often rated on HoL. and did a great job.
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Permalink Reply by Dick Harris on
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Not all plumbers are gas boiler technicians. For this kind of serous work, I go to N4 Gas. They are a team, highly professional and have never let me down.
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