Harringay, Haringey - So Good they Spelt it Twice!
Post Office Green Lanes - this isn't a good service !
Are you fed up with the poor service at our local "post office" on Green Lanes ? Since this company (whoever they are) obtained the franchise at the closure of the long established PO despite local campaigning to keep it... the few staff (2 to 3) employed have an awful job.
They try their best to offer a good service but the place is so small that large queues form and when staff aren't there the waiting period is longer and all of the work seems to fall on one person.
Today two members of staff had gone for a well deserved lunch break when I walked in around 2.50. This left the most experienced staff member behind the conventional screen dealing with the constant and variable demands of customers lined up to the front door.
He mentioned that he had "retired" four weeks ago but felt he had to continue given the fact that no one has replaced him!
This is crazy.
What can be done? A Post Office is an essential service and shouldn't be left to the vagaries of a business owner cutting staff costs to ensure more profits!
Replies to This Discussion
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Permalink Reply by Gordon T on
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The business owner is the Government. Yes...:
It's a limited company but wholly owned by the Dept of Business, Innovation and Skills.
The Royal Mail is a private company with a range of shareholders and has been since 2013. I'm surprised that The King allows his profile to promote such a set-up.
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Isn’t it a commercial company ? The Crouch End PO has a company running that - i forget the name emblazoned all over but in Green Lanes PO no company branding at all.
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Yes 'The Post Office' is a commercial company. But Green Lanes PO is, like all the others locally, run by an independent commercial company who license the branding etc from 'The Post Office', and aren't accountable to The Post Office (or us) for delays.
Think McDonalds - same business model.
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Permalink Reply by Matt on
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Agree wholeheartedly with you Barbara. In fact I spent so long in the queue there today due to just one counter being open, that I got bored enough to fill out the Post Office's online complaint form on my phone whilst Im waited.
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Received this email this morning. Rather a non-answer I'm afraid; one would assume the Area Manager is well aware but powerless/indifferent.
I’m writing to let you know that we have reviewed your concerns, we are sorry we did not meet your expectations.
Your concerns
You contacted us on 4th September to make us aware of the staffing and queuing issues at the Harringay branch.
How we want to make it better
We aim to serve all our customers as quickly and efficiently as possible, and I'd like to assure you that the situation you described is not what we expect customers to experience.
We have informed the Area Manager so they are aware of this however going forwards, we want to let you know our busy times may vary branch to branch. So we can help you further, you can always ask your local Postmaster when the quieter times are for your local branch.
The opening hours and staffing levels at a Post Office branch are ultimately the responsibility of the Postmaster, as they are responsible for the premises and day-to-day running of the branch.
Should you wish to contact us about anything else, please reach out to our customer care team using the contact details at the bottom of this email.
Once again, I am very sorry to hear about your experience, I want to thank you for taking the time to raise this complaint and giving us the opportunity to improve experiences.
Sincerely,
Kathryn
Complaint Handler
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Well good for you Matt! You’ve done more than me… me just ranting here! You hope that somewhere it gets communicated back to the owners. I have dreaded going back to see the guy behind the conventional PO counter still there … weeks later…. Still retired…. Still exhausted. Back to Dicken’s day eh?!
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Permalink Reply by Andy Shall on
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Totally agree. Rather like the railways and utility companies, things that are vital to the country have been handed over to Spivs who are only interested in profiteering rather than service.
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Absolutely!
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The other aspect of all this, of course, was the closure of the Tottenham Lane sorting office. We now have to trek to Archway to retrieve anything.
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