Harringay, Haringey - So Good they Spelt it Twice!
Plumber - Neil Protheroe
I used Neil Protheroe after seeing the other posts on here.
He came round quickly within a couple of days, gave a reasonable quote for a few bits and pieces such as replacing faulty valves. Communication was fine, on the phone and via Whatsapp, which worked well for me.
Turned up at the agreed time and did the work quickly for the agreed price, therefore I'm happy to recommend him.
His number is 07731 997 936
Tags for Forum Posts: plumber
Replies to This Discussion
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Permalink Reply by AndrewAW1 on
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I imagine that others, like myself, get a bit bored of a new thread being started every time someone has some plumbing work carried out by Neil Protheroe. Given that 90% of them say pretty much exactly the same thing they could at least all be on the same thread. It's not as if anyone searching for "plumber" on this site won't see his name come up.
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I've said it before on this page and I'll say it again. I have both used meals services and recommended him to some of my customers. Neil is very personable and obliging and charges reasonable prices. However it is clear that at times he fails to communicate or respond to communications from customers.
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Permalink Reply by Maddy on
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I wouldn't normally post a negative review, but there seemed a need for balance. I'm sure there are plenty of good plumbers out there - getting them to turn up or even answer communications is another issue, and comes high on my list of requirements...
Recently I was pressured into filing in a 'trusted trader' review for a carpet cleaner (who I later found had not quite done as good a job as I hoped) before they left the house: I suppose on the basis that if they just left it to me to do it later, I wouldn't get round to it. But I felt rather put on the spot.
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Permalink Reply by HoL Site Admin on
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We've now messaged a good selection of the people who started new posts about Neil Protheroe in 2016 and 2017 to add a positive review. We have heard back from seven or eight and all have said that their reviews are genuine and heartfelt. Some say that Neil mentioned he'd value a positive review on HoL. Some said he made no such request.
As far as HoL's policy is concerned, we have no issue with tradesmen mentioning that they'd like a review, but we'd discourage any more than that. We wouldn't for example encourage trades and service people chasing up customers to ensure that reviews are given.
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Well I contacted Neil because of all the great reviews I'd read on here. I needed some work done on a bathroom, new shower and floor. I texted him and he called me within a minute, came to look at the job, I asked him if he was interested and to be honest and tell me if he wasn't because I had a limited time frame to do it while the tenant was away on holiday. He said he was definitely interested and available in the time slot and would get back to me within a few days with a price. I waited a few days and then texted him asking him where he was up to, no reply, I called the next day and left a message asking him to call me as time was running out and if he wasn't interested I would need to find someone else......nothing. As a consequence of his rudeness and lack of respect the tenant is now on holiday and I won't be able to get the work done before they come back even though I promised them I would. I wouldn't let him work for me now if he was doing it for free.
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Permalink Reply by tigha on
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So it’s very interesting. I have asked Neil whether he actually asks people to review him, and he denied it, has never asked me
I always use him and he is great but I think he gets all his work from here,lots of smallish jobs, lots people who may review him, is massively busy, has at least one young child. So is a scatter brain and needs chasing. But when I have had emergencies he has been straight out
And Neil if you are reading this my dehumidifier isn’t working today since you borrowed it
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Okay - time to wade into the Great Harringay Online Neil Protheroe debate:
I have used Neil's services as a plumber on a couple of occasions over the last few years and he has always been very responsive, he communicates well, is a friendly person, he is reasonably priced and has done solid, dependable work. No problems from my point of view. In fact that's a recommendation.
To the people carping I would just point out that Neil trades under his own name: He is not AAAAAAAAAAAAAAAAAAArdvark plumbers in a daft attempt to be first in anyone's listings. He does not use a dubious 0800 number. He does not turn up demanding a look at your credit cards, while checking his watch waiting for overtime.
After 8 years of trade around this small area of North London he is a real resource. An honest, local plumber.
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