Manor House station, Green Lanes exit (west side)

I wrote to TFL a few weeks ago to ask about progress in resolving the issues that have resulted in this exit being shut for a few months now. The reply is pasted below. Lengthy, but no clues about what’s actually happening to resolve it! Is anyone else concerned about this and do you have any ideas about what we can do to escalate it? It’s not the end of the world for me, but if you’re not the most mobile it must be really frustrating. Perhaps our councillors might have a view?

In case anyone is curious about some of the comments in the letter, a lot of it is summarising the points I made). So much so you’d almost wonder if there was some AI involved …

"Thank you for contacting us about the ongoing closure of the Green Lanes exit at Manor House Underground station, and I’m sorry for the continued inconvenience this has caused.

"I understand your concern that this exit has now been closed for several months, having previously been shut intermittently during heavy rain, and that there were noticeable issues such as a sewage smell and the area not feeling safe. 

"Where an exit is closed for an extended period, it is usually because the underlying issue is more complex than routine maintenance. In cases like this, problems related to drainage, water ingress, or third‑party utilities can require specialist investigation and coordinated remedial works before the area can be reopened safely.

"Your feedback about the impact on passengers changing to buses towards Harringay and beyond, and the difficulty of having to access the station on the opposite side of Green Lanes, has been noted. I also understand your wider concern about what feels like a pattern of neglect, and your reference to similar issues at Turnpike Lane.

"Thank you for taking the time to raise this in detail. We recognise how important clear communication is when facilities are unavailable for long periods, and we appreciate your patience while this is reviewed."