Harringay, Haringey - So Good they Spelt it Twice!
Lorries using the ladder as a shortcut - action plan
After yet another frustrating Friday stopping lorries and skip trucks (and one coach!) who hurl abuse at me, lie to me and in the case of the coach driver try to punch me, I texted my local agony aunt, the SNT cellphone number. I got a call back from Jono who left me a very long message detailing exactly what was happening on that front:
If you see a lorry using a ladder road as a cut through, please do use your super powers to get the registration number and name of the company (I realise this is hard to do but give it a shot). Send a letter to the transport manager of that company laying out the details of what happened (when, where, registration) and cc both Jono Clay-Michael at the Harringay Safer Neighbourhood team and Rob Curtis at the Haringey Council Heavy Enforcement team (why there is not just one for London I do not know). Jono will take the matter up with Rob as technically the council are responsible for the enforcement of these limits. If we can show that there is a special problem in this area (and I believe there is) then the SNT will be given executive authority to enforce them.
O'Donovan's used to be a very big problem on Lausanne Rd and I took this up on more than one occasion with their manager (big lists of visits and registrations) and he put a note in the drivers pay slips and they've been saints by comparison since. Now this was easier for me because it was the same trucks from the same firm every day but I'd really like it if we at least gave this a crack. If it proves too difficult to get registration numbers at least send the letter anyway indicating time and place.
It would be much less work if we had emails for the people involved:
If you see a lorry using a ladder road as a cut through, please do use your super powers to get the registration number and name of the company (I realise this is hard to do but give it a shot). Send a letter to the transport manager of that company laying out the details of what happened (when, where, registration) and cc both Jono Clay-Michael at the Harringay Safer Neighbourhood team and Rob Curtis at the Haringey Council Heavy Enforcement team (why there is not just one for London I do not know). Jono will take the matter up with Rob as technically the council are responsible for the enforcement of these limits. If we can show that there is a special problem in this area (and I believe there is) then the SNT will be given executive authority to enforce them.
O'Donovan's used to be a very big problem on Lausanne Rd and I took this up on more than one occasion with their manager (big lists of visits and registrations) and he put a note in the drivers pay slips and they've been saints by comparison since. Now this was easier for me because it was the same trucks from the same firm every day but I'd really like it if we at least gave this a crack. If it proves too difficult to get registration numbers at least send the letter anyway indicating time and place.
It would be much less work if we had emails for the people involved:
Tags for Forum Posts: 7.5t, Wightman Road, hgv, lorries, traffic
Replies to This Discussion
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Permalink Reply by John D on
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O'Donovan again, 19/10/10 0807. RY55MOD heading south on Wightman, fully loaded so unkikely to be stopping to unload on Wightman.
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Permalink Reply by John McMullan on
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This is their number, 020 8801 9561, I have it on speed dial on my phone. Please call them and complain. Ask them to put a note in their driver's payslips informing them that Wightman is now weight restricted too and that the police have been enforcing the limit. £1000 to driver and £1000 to firm. They are just off sweat Green Rd so there is a lot of incentive for them to cut through the top of the ladder.
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Just noticed my typo.. Sweat Green. Nice.
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This time Argos proving they are head and shoulders above the council when it comes to dealing with vehicle infringements...
Dear Mr McMullan,
Thank you for your e-mail regarding Our Delivery Van.
I was very concerned to learn of the issues you have raised in your e-mail relating to our delivery Personnel. On behalf of Argos Transport I would like to take this opportunity to express my sincere apologies for any distress this incident has caused.
Our Drivers are trained to provide a consistently high level of customer service and if we receive any information to the contrary, we consider it to be extremely serious and each incident or complaint is fully investigated. Therefore, the details have been passed on to the crews Transport Manager, who will decide on the appropriate action to be taken with the crews involved.
I would like to offer my renewed apologies and thank you for taking the time to inform me of the problems that you have encountered; it is via feedback such as this that Argos Direct can work on improving the level of service that we provide for our customers.
Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
Regards,
Anne Crawford
Argos Direct E-Commerce Customer Service Team.
For your reference the above reply is in reference to your earlier email ARG5811100X:
----- Original Message -----
From: "john_mcmullan@yahoo.co.uk"
Date: 19 October 2010
Subject: Customer Enquiry
Reason for enquiry (header) - General
Reason for enquiry (specific) - Other
Comments - This morning (19/10) at 0708 a large Argos dDrect truck travelled well over the speed limit (20mph) down my 7.5t access restricted street (Lausanne Rd, London N8) and literally flew over the speed hump outside my house. The truck was filthy but I'm pretty sure it's registration number was HX15RUO. I would appreciate you speaking to the driver and asking them NOT to take short cuts down my street in such a large truck.
Sincerely
John McMullan
Lausanne Rd N8<\I>
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