Harringay, Haringey - So Good they Spelt it Twice!
DVLA catch 22
Just wondered if anyone has ideas.
I want to sell my car. I've mislaid the log book. In normal times I just rang up and paid and no problem for a replacement. Now there is no phone service as they say only HGV etc are being dealt with so use snail mail. Five weeks later my cheque hasn't been deposited.
My neighbour is worse. He's had a replacement car sitting on his drive for 10 weeks as he can't get a log book to tax it.
I'm sure many others are in worse situations.
Don't know what to do!
Replies to This Discussion
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Permalink Reply by Maddy on
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Can't help I'm afraid, but it does make me wonder why all these services are still functioning at half-mast or not at all, including phone helplines of every shape or form (banks, shops etc). If people are able to work from home, in addition to probably more business than usual needing to be carried out by phone/post/email, then you'd think they'd increased rather than decrease the service. There are plenty of people in need of paid work, if they need more staff.
Surely they can't all be milking the government furlough scheme to lay people off temporarily so they don't have to pay them themselves?
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Permalink Reply by Dave W on
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Government departments and agencies (which DVLA is) can only use furlough in very, very extreme circumstances per government policy.
The issue will largely be around legacy IT. I don’t know the specifics, but DVLA is built on a web of old IT systems which have varying degrees of compatibility with newer machines, from “works fine” through “needs a complex infrastructure to work remotely” to “pointless even trying”. It is not as easy as snapping fingers and employing an extra few hundred people, especially if you’ve nowhere to put them.
DVLA quote up to 6 weeks even in normal times for changed logbook replacements. A service ripe for digitising...
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Permalink Reply by Michael Anderson on
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I’ve been reading about how some IT systems (especially government systems) simply won’t allow remote access so they are still relying on bums on seats in their offices....... For instance, one of my friends can access every system from home in her job except one, tax records. For that she has to go in to the office by appointment to look stuff up. What would have taken her minutes is now taking days.
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Benefits?
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Huge bits of the DVLA are still running on Mainframes and require local terminals to access. There is a programme of work to modernise this and move it into the 21st century. However some lying clowns came up with this Brexit thing and all resources got moved over to dealing with that.
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Permalink Reply by Neil on
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The government has relaxed the laws on car tax and MOTs.
If you don't have one, there will be no punishment.
MOT's are given an instant six months extension as the government knows many garages are closed.
Key workers need their cars and tax and Mot laws are relaxed till businesses open again.
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Philip wants to sell his car
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Neil's not only missed Philip's point, he's badly wrong too.
You still have to have paid the car tax - there is no deferral on this - and have a valid MOT. If not, you will be punished. For MOTs falling due after 31 March 2020 the DVLA is extending the certificate's validity by six months. Details here.
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Permalink Reply by Carol Tennant on
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I feel your DVLA pain. I had my licence removed for medical reasons and am now in a position to have it reinstated. In fact, without my driving licence, I’m unable to return to work. But guess which department is closed? Yes! Medical licences! So I’m stuffed. It’s a good thing I checked though, otherwise my passport would have sat in their offices for god knows how long.
Sorry. No advice, but plenty of commiseration.
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