Harringay, Haringey - So Good they Spelt it Twice!
who to complain to?
I bought a 300ml double cream from Tesco. It contained exactly 250ml. Who should
I complain to? Trading Standards?
Replies to This Discussion
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Permalink Reply by Clive Carter on
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VALERIE, a polite but firm note to one of this Company's Officers may be more effective than trying to complain to local trading standards. Perhaps copy-in trading standards. Plus copy-in media …
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Permalink Reply by Gordon T on
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Tesco's website - extract:
Product complaints
Published 28 February, 2024 Updated 11 November, 2025
If any of our products fall below the high quality you’d expect, please bring them back to store within 30 days, together with your receipt, and we’ll happily refund or exchange the item.Source https://www.tesco.com/help/pages/in-store-faqs/information-about-ou...
Unless the cream was unfit for consumption (arguably much more serious) I doubt Trading Standards would be much engaged that you paid £1.50 for the cream and you only got £1.25's worth. So Tesco it is.
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Permalink Reply by Martin (Woodside) on
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It would be interesting if this was a one-off. If it was me I'd buy another and (with your phone) video yourself opening the cream and pouring it into a measuring jug. I'd make Tesco your first point of contact with any complaints and evidence, and trading standards if you don't get any results.
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In 2012 I commented on HoL about weights-and-measures and supermarket pricing.
The Great Flapjack Scandal at Sainsburys attracted more than 20 thousand views.
UK food-labelling legislation is chronically weak. This is due to the power and influence of the food manufacturers with successive governments, over weights & measures.
At shop-level, the main manifestation of this is the tiny size of contents' net weight.
Food manufacturers are keen to have the point size as small as possible in order to frustrate comparisons. It also helps to avoid drawing attention to the ratio of contents and net weight, to the packaging.
Salt and sugar content is likely to be listed under "Nutrition" (?!)
Due to government weakness, such feebleness in public health is set to continue …
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