”On investigation it would appear that there were a low number of emails that had been received in our pest control queries inbox that had not been responded to over the last 28 days. We have now replied to all the emails that were outstanding, giving an unreserved apology for the delay in our response. I have personally contacted Ms Kentish who has now been given advice regarding her mice infestation and will contact me personally if she requires a treatment in the future. I have instructed that the inbox is checked daily and we are in the process of updating our web site to provide more information online, hopefully this will cover the range of questions that are being asked electronically.”______________________
We messed up. No excuse. We apologise to everyone. I’ve spoken in person to the HoL member affected. And we’ve already changed the system to get it right.
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