Harringay, Haringey - So Good they Spelt it Twice!
Compensation for cancelled flights
Hi, again asking this forum as it's so responsive and useful. My return flight from Italy was cancelled due to air traffic control strikes, which I see Easyjet excludes in 'exceptional circumstances' and still trying to work out,because of ambiguous wording, if this also applies to my travel insurance. What is the point of insurance if they always find reasons not to pay up?! But my question is: have people come across this Flightclaimer.com site, which I thought was claiming to be an Easyjet app but sounds a bit of an ambulance chaser (no win, no fee etc etc). Their solicitors are going to contact me, blah blah..... . I hope this wasn't an unwise thing but I've also heard two conflicting things: ie we have to claim from our travel insurance vs airlines should be compensating us but try to avoid doing so.....
Replies to This Discussion
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Permalink Reply by Ed Gorman on
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under EU law (use it while you can) you're entitled to up to 350€ in compensation (i think it is) for flights within europe that are cancelled (it's up to 600€ for transatlantic)
you need to send them a letter detailing your flight number, destination and origination.
it's all here:
http://europa.eu/youreurope/citizens/travel/passenger-rights/air/in...
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it's also completely regardless of whether you have travel insurance or not, so don't be put off by that.
i always deal direct with the airline - never through an "agency".
and the airlines do pay up. every time.
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Permalink Reply by Abi on
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Quite difficult I think - strikes don't generally count as being within the airline's control.
We also flew during the recent Italian strikes, a three-hour delay last Friday at Catania's not-very-salubrious airport with no information, followed by being told that we have 5 minutes to get into the sky before the next one started (not exactly reassuring, what happens after that??)! But there was no chance of any compensation. I don't know if it makes any difference if it's a cancellation.
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Permalink Reply by Roslyn Byfield on
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I will have another look but their page on this stuff just goes round in a loop and there doesn't seem to be a mechanism for actually claiming compensation from Easyjet....
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Hi
I am exactly in the same situation. My Ryan Air flight from Italy was cancelled because of a strike and as my husband had to start a new job 2 days later, we were forced to rebook ourselves with Alitalia incurring in a huge bill. My claim has been just turned down and I was wondering if there is a way to appeal.
We did not know about the strike at point of booking.I would be also interested in finding out if there is a travel insurance cover that covers strikes.
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Permalink Reply by matt on
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These situations maybe another eason not to book with airlines such as Easyjet & Ryanair. They really don't care about their 'customers'. From searching this topic it seems BA helps by offering other flights where they can. BA btw is now competively priced with Easyjet & Ryanair and seems to have better conditions of booking.
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Ryan Air is the only airline that flies where my family are - I don't particularly like them but the convenience of going direct from Stansted and having a nearly door to door service is unbeatable...
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Jessica - they are not perfect but in all honesty this is the first time this has happened to me.
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Thanks to all for your contributions. I don't wish it on anyone but comforting to know I am not alone in this (well, obviously I am not but I mean people I can 'talk' to).... I've submitted the Easyjet form and will see what response I get before pursuing a)EU and b) Civil Aviation Authority (as recommended by a friend). ~I did get my return flight but that takes no account of the £200 + I have had to spend on accommodation and subsistence over the 2 extra days.
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Civil Aviation Authority advice - we can't claim 'compensation' if outside airline control eg air traffic controller strike but we can claim 'care and assistance' eg subsistence and hotel costs.
https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-c...
Care and assistance
If you choose an alternative flight you are also entitled to care and assistance. This usually means food, drink, access to communications (this could be by refunding the reasonable cost of phone calls) and accommodation (if necessary).
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Permalink Reply by Rainbow_carnage on
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I agree that flying with BA is generally a more pleasant experience, but I'm not convinced that they're any better than Easyjet when it comes to compensation. I've tried on two separate occasions filing a claim with BA, and got nowhere.
Most recently, one of their flights to Madrid was delayed, so I missed my connection to Dakar. There's only one flight a day, so I had to wait 24 hours.
Tried to file a claim for the delay but was told that they're not liable because the delay was due to damage to the aircraft. I have no idea whether that's true or not. What I do know is that I had to spend a day at an airport hotel, missed three meetings and was generally a lot more tired and stressed out than I had to be (I was pregnant at the time). All I got from BA was a voucher to get a sandwich and a drink from Pret at LHR. Thanks, BA.
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I think there's deliberate misunderstanding around who is responsible but I understand the airlines are, for different categories of expense, hence my claim to Easyjet for hotel costs (comes under 'care and assistance') but not another category which is ruled out in my case as it was an air traffic control strike.....
I have come across several people out of pocket but it takes energy to pursue these people.
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