Harringay, Haringey - So Good they Spelt it Twice!
internet/phone access on Hewitt Road N8
Has anyone been having problems accessing the internet or phonecalls on Hewitt Road since yesterday? Some of us think something's happened to the BT lines. Not sure if virgin media customers are affected or not.
Tags for Forum Posts: broadband, bt, phone service
Replies to This Discussion
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Permalink Reply by Julia on
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Virgin Media broadband has been out all day in N17 and N22 and the TV's been playing up since mid-week too. Virgin's recorded status updates alluded to N8 at times so I'd imagine it's all related somehow. The broadband seems to be back on now but haven't checked the telly yet. Our phone wasn't affected (we're in N17 but on the N15/N22/N8 border)
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Permalink Reply by Harringay on
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Hi, I spoke to a BT engineer this morning who was dealing with a neighbour's individual fault he says workmen on wightman road roadworks have gone through cable. but it is strange that the effect is scattered around the local area.
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Permalink Reply by Alison P on
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We have phone and Internet again, hallelujah. Is it back for everyone?
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Permalink Reply by cara howard on
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We are still without and have heard nothing from BT since I registered the fault with them on Thursday afternoon. I've had to go and buy a wireless dongle as I am self employed and work from home. I will be expecting a rebate on my bill and reimbursement for the dongle from BT.
Our neighbours are also still off...
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Permalink Reply by hob on
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I reported a fault at about 2 and it was sorted out within an hour. I am also on Seymour Road.
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Our phoneline is back just in the last hour. hope everyone else is back online.
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Permalink Reply by Martha on
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Ours is still not working on Hewitt, am still being told 17 April by automated message.
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It was great to have the knowledge from here that so many people had problems with their 'phones. The woman from B.T. was very arrogant initially and suggesting it was my problem, it would be resolved by the 19th and they may require access to the property. Her attitude changed when I told her that there were at least 20 other people affected in the area.
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Permalink Reply by Mike on
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A very poor response from BT Customer Services. The staff were obviously reading from a pre-prepared script for a single fault. The fact that 'Harringay' was told the problems were due a cable fault in Wightman Road, means the info could and should have been passed to the customer services helpdesks.They definitely screwed up. When there is a cable fault, they are supposed to advise customers as such, rather than the garbage which I also experienced when calling eg 'fault may be inside your premises & may cost you £130'. I think rebates and apologies are due all round.
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We are still without at the top end of Seymour. I rang BT last night, they were still banging the individual fault drum and bla blaing on about engineer looking into problem. And they are sticking to the 17th at 5pm for their promise of a fix.
I reported on Thursday of last week and am beyond annoyed now. Had no contact from them at all.
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Phone is back on, as I just received an SMS on it from BT - sent yesterday (when it wasn't working - genius that BT well done) - it said that they aim to have the problem fixed by the 19th now, which would make it a full week without service.
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