Harringay, Haringey - So Good they Spelt it Twice!
Medlock - a problem and then they fixed it.
Replies to This Discussion
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Permalink Reply by John D on
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Well, I'm surprised. I've always found them to be friendly and helpful even though it's obvious that I'm not a professional electrician but just drop in for a light bulb from time to time.
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Permalink Reply by AlexConx on
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I hate giving bad comments about a small shop as the person could have had a bad day, as we all do,... but I'm afraid I had the same experience Farah....I opted for not buying anything after the gentleman was rude to me.
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Permalink Reply by Hugh on
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Sorry you had a bad experience, but when I've used them, I've found rather the opposite. It feels like a family firm and they've always been very helpful and friendly. I had to return a switch I'd bought there because I needed something with a slightly thinner profile. They were very helpful and exchanged it even though I'd opened the packet and tied fitting it.
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Permalink Reply by Roger on
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... they've always been like that... I haven't been back since 1988... lol
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Medlock are a big player in the wholesale market.
Used to be in the trade. I quite like them, I can give a really big list of those I don't like. If you go in and ask for exactly what you want in the correct terminology then you get good service from wholesalers, if you ask for a thing that is a bit like x then you tend not to.
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Ive just had a call from them and had a frank and honest discussion. It led to a heartfelt apology from the manager (who was off when this happened) and a refund for the full cost of the mistake they made, and a promise to deal with how the complaint was handled when I returned. So I’m actually going to take down this complaint now. When business takes responsibility for their mistake and tries to make amends that’s a demonstration of integrity.
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Permalink Reply by Mavic Starfish on
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Good result and glad to hear they responded in a positive way. With the high street in turmoil I'm amazed whenever I hear about bad customer service, shops need to be doing everything they can to keep customers coming through the door. Glad you reached a resolution and thanks for the update.
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Well done for changing the content of your post and reporting on Medlock's response. Integrity points all round!
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Hi Hugh and Liz, sorry but my comment does not have anything to do with Medlock. I’m just writing too thank You for re;enstating my HOL, because for some unknown reason I stopped getting my regular Friday update, I did try to contact You but never got any reply. So I was pleasantly surprised when this edition came to my email. Thanks once again. Eddie
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