Virginmedia - more Outage problems

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Permalink Reply by Lex on July 30, 2020 at 20:52

Yes we’ve had no broadband all afternoon

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Permalink Reply by Alfred Jahn on July 31, 2020 at 8:20

It's been an on-going problem here in N15 since lockdown (and before that I seem to remember) but I'm reluctant to switch to another (Openreach) provider. I can't get the fancy mobile thing in my area :(

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Permalink Reply by John D on July 31, 2020 at 8:52

Hol members have been reporting problems and poor service since at least 2010.

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Permalink Reply by JJ B on July 31, 2020 at 9:23

YOu should find out from VM why your area is so badly served by them.

In N17 I have rarely experienced serious or prolonged outages with this service provider. Been with them since 2009. So much so that I have ditched my TV box and now exclusively on streaming.

They usually price gouge though, and you have to go in with 'agressive' bargaining psychology to get the price reduced, or held, or to extract extra service at the same price.

This year they say they won't raise thier prices for rest of year i.e COVID reality is biting = cynical commercial reality.

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Permalink Reply by joe on July 31, 2020 at 9:44

Often it's their DNS servers that go offline (the service that translates domain names like google.com into an IP Internet address) - the internet connection still works.

Next time it happens, try changing your computer's DNS to point to something like google DNS 8.8.8.8, 8.8.4.4

But I agree, their service is pretty abysmal. Shame they're the only ones offering fibre.

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Permalink Reply by Pat on August 2, 2020 at 13:21

I am with EE and am very happy with their service.constant fast speed and good customer service.

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