Virgin media - no service

Replies to This Discussion

Permalink Reply by Justin Guest on February 8, 2015 at 10:05

I am good on Pemberton...

Make sure you ask for a refund for loss of service, they are normally pretty good at giving you this, if you ask of course!

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Permalink Reply by Sandi on February 8, 2015 at 10:57

No service last night on Seymour, but working this morning. Agree with Justin on asking for refund.

Also I find Twitter useful for getting answers fast. A while ago, we were in a similar situation, spending hours on the phone to customer services and getting nowhere. A tweet @virginmedia outlining the complaint got things sorted pretty quickly. #virginmediasucks helped!

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Permalink Reply by Mjs on February 8, 2015 at 19:08

Yes we have the same problem. no service since last Saturday and will continue without until wednesday according to customer service. Have asked for refund. Virgin media have been rubbish and uncommitted to let us know what is wrong and when it will definitely be fixed.

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Permalink Reply by John D on February 8, 2015 at 19:26

That is absolutely ridiculous. I couldn't live without internet for a day, let alone five days.

Time for all you Virgins to bombard Ofcom with complaints.

I would never go with them since they seem to spend huge amounts of their subscribers' money on weekly junk mail drops.

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Permalink Reply by C-hemp on February 10, 2015 at 11:24

who do you use...thinking of dropping V

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Permalink Reply by Hugh on February 9, 2015 at 11:30

This just in from Virgin on Twitter:

@harringayonline Just popping by to see how things are? Fingers crossed everything is okay now for you.

— Virgin Media (@virginmedia) February 9, 2015

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Permalink Reply by Fernando on February 10, 2015 at 11:34

Thanks guys for your replies. The answer I got from Virgin Media is "Apologies for any inconvenience" and "We will you refund you these weeks". Let's see if everything it is fixed by tomorrow. 

Thanks,

Fer

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