Scammers cashing in on Green Deal

People have lost up to £500 after paying a fee for a Green Deal assessment or work that never goes ahead, according to Citizen's Advice.

Green Deal - how it works The Green Deal allows you to get energy efficiency improvements to your property without having to pay up front. The real Green Deal system does involve an initial assessment which you may be charged for. The assessor must make clear what you're likely to pay, before the assessment takes place.

What to look out for Before you agree to anything, check whether the firm is a proper Green Deal seller by looking at the authorised list of firms. Only authorised assessors, installers and providers are allowed to use the Green Deal Quality Mark. They must also follow the Green Deal Code of Practice. If a trader makes false claims about their credentials, report them to Trading Standards, who can take action against them.

How to complain If you're unhappy with the way a cold call or sale has been made, report the salesperson to Trading Standards.The Green Deal salesperson shouldn't make a cold call if you've asked not to be contacted in this way.