Harringay, Haringey - So Good they Spelt it Twice!
Renew Haringey Parking Permit
I have been trying without success to renew my parking permit. I also sent an email with the failure reference, just as the site instructed. Zero response to date.
I have the reminder letter and followed the instructions.
Anyone else having this problem?
Tags for Forum Posts: parking permits
Replies to This Discussion
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Permalink Reply by JulieB on
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Yes I am having exactly the same problem. I have the renewal letter too.
I emailed them on Thursday and they haven't replied yet.
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Permalink Reply by kenneth on
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Just a quick update. I called the parking services, answer machine said average wait was two minutes and I was number eight in the queue. Thirty five minutes later I got someone who said that there was a known problem with the online service system.
she took my details and said that someone will call me to take payment and then send out new a permit.
still waiting..will update as and when.
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I had a similar problem just before Christmas.
Took a while (i.e. a few weeks) to get it sorted out and by that point my permit had expired and I got a parking ticket. The ticket was cancelled on appeal, although it was a bit frustrating it took so long to sort.
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I've just tried again and I notice that the website form has changed, they've added a load of information including:
"Please note: following the recent permit price changes (implemented on 3 April 2018), residents renewing their permits will be directed to re-apply for their permit. This means you will have to upload your supporting documents again in order to obtain your permit. We apologise for any inconvenience this may cause."
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I've tried to go through the system of applying for a new permit and it's given me the wrong renewal date, luckily I spotted it because it was 10 days later than I'm actually due to renew.
I am still waiting for a reply from my email last week but I have sent another one today.
It's getting VERY annoying now.
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I had the same problem and phoned them. I waited for 20 mins in the queue and got through to an incredibly helpful man who helped me to renew my permit over the phone. I did not renew my permit when it had just lapsed and waited for a month before trying to renew. He said that as I had allowed my permit to lapse for a month, I could not renew online using my old applicant ID number. I had to start from the beginning and send Haringey Council my car registration document (V5) and council tax bill (or any utility bill not more than 3 months old). Luckily I had a pdf copy of the documents and emailed to permits-vouchers@haringey.gov.uk; from there he picked up my email and then took payment over the phone. Try phoning them as it's quicker or you could go in to see them at the Wood Green library where I've heard the customer services is now based.
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Has anyone had any further luck? I have no applied for a new permit online and I have also tried phoning them and just get the message that they are too busy to take calls and get cut off?
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I could not renew my permit online, even wth all the relevant numbers etc.
i called the parking service they took my details and processed a renewal permit and held it on their system.
I went into the library where parking services are now located, paid the fee and collected the permit.
They are still having problems with their system.
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Permalink Reply by Michael Anderson on
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I know it no comfort to those trying to get their permits renewed but I keep thinking about the poor buggers in the call centre who can’t do anything about the useless IT system. They must be getting hell on the phone right now.
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Permalink Reply by John D on
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This is why " IT " and "Expert " should never appear in the same sentence.
A good guide to life in general is " every change is for the worse " :)
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Permalink Reply by Alan Stanton on
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You may like to read the April newsletter from John Seddon, Beware the Digital Bandwagon.
He has for some years been warning against the endless enthusiasm - and cash - for an 'IT first' approach. He suggests that:
"Typically teams of designers, software engineers and Big Consultancy suits, costing eye-watering amounts, have been dreaming the services up, taking things the organisation does or could do and developing digital ‘solutions’."
We help them adopt a method that puts IT last. Only when you understand demand in customer terms with knowledge about its context, its variety and its predictability can you then set about designing a service that works and then, lastly, you can consider what of this can be digitised. It’s not about changing customers' behaviour to make them comply with our ambition to cut costs, it’s about changing the way we serve customers. Effective services = happier customers and lower costs."
N.B. Seddon's newsletter is free. But is an ad for his business, which is not free. I've no connection with the business nor with Seddon himself, other than exchanging emails with him once or twice in the past. I thought Haringey might be interest to learn something from his critique. That was a silly idea, wasn't it?
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