Harringay, Haringey - So Good they Spelt it Twice!
Online Parking Services Shut down, 2 - 10th May
The following from Haringey Council's Press Office:
The online parking permit and penalty charge payment services will be closed down for nine days between 2nd and 10th May to enable upgrading of the system.
Residents are urged to renew resident permits, order more visitor permits if they are running low, or make any new applications well before the 1st May.
We apologise for the inconvenience but we need to do this to upgrade the system which will allow access to a greater range of online parking services and enable the council to provide a better overall service in the future.
Residents will not be able to use the online services during this time or be served as normal at a Customer Service Centre to:
* Renew or make a first application for a Resident Permit
* Order Resident Visitor Permit Vouchers
* Pay for a Penalty Charge Notice (PCN)
There will be very limited opportunity to purchase any sort of permit at a Customer Service Centre during this period.
The council is taking extra steps to ensure that all renewals that are due before 10th May are completed before the system is shutdown.
During this shutdown period residents will still be able to pay a PCN via the automated telephone payment line by calling your 0845 1300130. Full details can be found on the penalty notice.
Between now and the shutdown there are still several ways to apply for a resident permit or resident visitor permit voucher.
Online: by visiting www.haringey.gov.uk/parking
By post: by completing an application form and sending it to PO Box 55235, London Borough of Haringey, N22 9DF.
Tags for Forum Posts: parking, parking permits online
Replies to This Discussion
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Permalink Reply by Julie on
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I've been trying to order some visitor permits online since 4 April in order to avoid this closedown period. Despite two chases and now a formal complaint, I still haven't received the code to order online. I know that I could go into the parking shop, but with my working hours and two young children, it really shouldn't be the solution. I've been really disappointed by the service so far.
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Permalink Reply by Anette on
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@ Clive: If I could have nothing to do with Haringey Council I would be a happy bunny indeed. I lived in Islington years ago, and services were great. Whenever I have lived within the area of Haringey Council I've had problems. Every time. I could tell you about the council tax issues I had in a shared house in Highgate, endless cosrt summons, retractions, more court summons, more retractions, admissions of illegal dealinsg with our council tax accounts from staff, it was horrendous. Crouch End, where I now live, is lovely, but under to the "wrong" council in my opinion. There does not seem like a hell of a lot we can do to improve on matters. Some council people are very good (and must be really frustrated), but the whole monster that is Haringey Council is overall just a massive big stupid inept Gruffalo.
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Permalink Reply by Alan Stanton on
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Probably unfair to Gruffalos, Anette.
As I explained to Clair Kober when she became "Leader", the big ceremonial "howdah" on the top gives only an illusion that she is in control.
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Permalink Reply by StephenBln on
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BTW, for those who don't know .. Mr Hole is affliated to the tories.. although he never seems keen to admit it by simply adding a note to his posts..
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As I keep being reminded, Stephen, DFTT.
(Tottenham Hale ward councillor)
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Permalink Reply by Clive Carter on
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Hi Billy
My list of questions is still pending and the council has undertaken to respond by the day after the end of the shutdown. I will of course share the answer(s) which should appear on the What Do They Know site:
Alan's Member Enquiry (in-thread below) seems perfectly reasonable and I would be interested in any answers to that also.
--
Political party allegiances are of course irrelvant in this thread. However, I would guess that, from a general London Borough of Haringey perspective, affiliation with the Conservative Party was more relevant than affliliation to the CDU (Christian Democratic Union).
You will always get those who think that everyone in party X is evil (and whatever they say, is to be distrusted) and that everyone in party Y is goodness personified. Even the National Socialist Adolf Hitler had a few good points: he was fond of pets; promoted early (and long disregarded) research into the link between smoking and cancer. It's not a long list.
There are good and less-good people in all the main parties and if it was up to me I'd select the best people from each.
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Anette and Julie. This evening, as promised I sent in the Councillor's Enquiry below:
____________________Can I please ask that someone reads the discussion thread on Harringay Online website starting on 13 April 2012.
As you will see, residents have been discussing the shutdown of the Parking Service from 2-10 May; why this period was so long; and what arrangements were put in place for residents over this period. I suggested that rather than posting speculation it was better to ask directly. Mr Clive Carter has sent in Freedom of Information Act questions and I'm sure he will share the answers in due course.
Residents who move into or within Haringey
However, I want to raise a more specific issue. It relates to a resident named Anette who moved between CPZs. I advised her to contact the Parking Service directly for advice and help. As you will see, the response she got was not to the standard I'd hoped. Anette now has her permits and has not asked me to take up her individual case.
But I do want to raise the general issues involved. Haringey has an enormous "churning" of residents. Which means that every year thousands of people move in and out of different Haringey CPZs. So there would be nothing extraordinary about Anette's request. I cannot understand why she - and presumably other residents in a similar position - need to jump through the hoops she describes. It does not seem to be a system which operates for the convenience of residents.
Moving house can be enormously stressful. Reading Anette's description I can't believe there isn't a better way to manage the changeover of parking permits for existing users which does not unnecessarily add to that stress. In other words, in a way which does not involve going in person; finding that systems are 'down'; and having to spend two hours.
Visitor Permits
Can I also ask you to look at a post on the same discussion thread where "Julie" mentions her difficulties in obtaining Visitors' Permits since 4 April. She too has not asked me to take up her individual complaint (now made formally). But I'm concerned in case this example indicates some wider problem with the issue of Visitors' Permits which may affect many more residents - especially during the shutdown.
Thanks for your help.
Alan Stanton
Tottenham Hale ward councillor
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Permalink Reply by Kevin O'Shea on
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I must add to this... Recently I tried to get permits through the online system... It took the parking service 8 full weeks to finally send them out to me and that was after 2 reminders via the phone... I welcome changes to the system if it means we can avoid these kinds of delays...
I would also suggest it might well be making the whole thing more automated and taking it out of the back office staffs hands... which when you continually have to bring in indentification, council tax bills etc. may mean once registered you can just reorder when you need them and they come much quicker... if these improvements are delivered then it will all be worth it...
Obviously it seems ridiculous for a system to be shut down for such a long time, in the private sector this just does not happen. However perhaps they are going for a full rollout of a new new system on to desktops and could not be bothered with the hassle of doing a staged migration... With a captive audience ie one that has no choice but to accept it, they can get away with such terrible planning.
Lets just hope it delivers the improvements we deserve.
I'm off to the Customer Contact Centre to get some more passes now, only 20 in the queue at Wood Green aparently according to customer services... Only a 2 hour wait if you go now!!!
Thanks Parking Services, I love paying for parking on my own street and taking half a day off to get permits for friends coming to visit me... I tell you what, put the prices up again this year, hire even more militant traffic wardens, turn the online system off for a few weeks, tell us we can't get passes by going into the customer contact centre anymore, close one of the offices serving the borough and you will be in line with the improvements you made this year to the parking service!!!
NICE JOB!
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Permalink Reply by Virginia P on
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I look forward to seeing the response to Alan's questions too.
Just to add my experience; I renewed my resident's permit online before Christmas, in response to an email. The process seemed a little clunky, but I did manage to print out the permit, so that was successful, and I was happy not to have to go and queue. We also needed visitor permits, so I emailed as requested on the site, to ask to be set up to buy these online. I had previously bought them in person several times. Apparently, however, there was no record that I'd ever bought visitor vouchers, and bizarrely, although they were happy to sell me a resident's permit online, thus accepting that I do live where I say I do, this approval could not be allowed to influence whether I could buy visitor permits. In the end, my husband went three times to the new office to buy permits in person, eventually giving up the first two times, then managing a mere couple of hours wait on the third occasion. He too had the experience of waiting in a line to be given a number and then waiting some more. The person who eventually dealt with him was pleasant and polite, but could do nothing about the bizarre system where we were given a few permits, and told that someone would ring to take payment within a couple of weeks, which inevitably stretched to four, and some six weeks later we had the permits. I'm dreading what happens when we start to run a bit low again...
Oh, and a friend of ours posted similarly on his blog about the insanely complicated new system:
https://patrickhadfield.wordpress.com/2012/03/12/two-changed-proces...
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