Harringay, Haringey - So Good they Spelt it Twice!
Less than half the public are now happy with their local services.
This from Local Gov.co.uk
Council satisfaction ratings have dropped dramatically – and less than half the public are now happy with their local services.
Despite councils pushing their way up the CPA ratings, it seems residents are increasingly dissatisfied with their councils, according to the latest Place survey data, which is due to be released by the CLG next month.
The new figures, compiled by pollster Ipsos MORI, show satisfaction has plummeted from 53% to 45%. This was down from a 65% satisfaction rating in 2000.
There is also a stark contrast between inner and outer London, with the inner-city boroughs hitting an average 56% satisfaction rating, compared with just 46% for their suburban counterparts.
However, people are feeling more positive about their local areas,(my italics) if not the council. Satisfaction ratings for local areas have risen from 75% to around 79%, and concern over issues surrounding anti-social behaviour have dropped.
According to Ipsos MORI managing director, Ben Page, the drop in satisfaction could be due to a lack of communication from councils,(my italics) and increases in council tax. He said: ‘There are places that are very focused on the priorities of their residents, and they clearly out-perform the rest.’
He called on councils to communicate better, prove they were giving good value for money, and focus on providing high-quality public realm in their areas in an effort make residents happier. Mr Page also warned that things were likely to get tougher with less cash to spend on council services in the coming years.
Despite recent blows to the reputation of local government – such as the Icelandic bank losses, Baby P scandal and publicity over chief executive pay – these are not thought to be the root cause of dissatisfaction.
Director of media at the LGA, Edward Welsh, claimed these did not affect satisfaction, as most of the public did not know what the council did. ‘On average, a council is involved in 800 different activities. So is it any surprise that, oblivious to 798 of these services, residents don’t believe they get value for money? he asked.
Only 38% of the public feel they are well-informed about local services – showing councils are not getting their message across.
Mr Welsh added: ‘When a council communicates effectively with residents to show that it is providing a wealth of services, they understand where their council tax is going, believe they are getting value for money, and so feel satisfied with their council.’
by Heather Jameson
Council satisfaction ratings have dropped dramatically – and less than half the public are now happy with their local services.
Despite councils pushing their way up the CPA ratings, it seems residents are increasingly dissatisfied with their councils, according to the latest Place survey data, which is due to be released by the CLG next month.
The new figures, compiled by pollster Ipsos MORI, show satisfaction has plummeted from 53% to 45%. This was down from a 65% satisfaction rating in 2000.
There is also a stark contrast between inner and outer London, with the inner-city boroughs hitting an average 56% satisfaction rating, compared with just 46% for their suburban counterparts.
However, people are feeling more positive about their local areas,(my italics) if not the council. Satisfaction ratings for local areas have risen from 75% to around 79%, and concern over issues surrounding anti-social behaviour have dropped.
According to Ipsos MORI managing director, Ben Page, the drop in satisfaction could be due to a lack of communication from councils,(my italics) and increases in council tax. He said: ‘There are places that are very focused on the priorities of their residents, and they clearly out-perform the rest.’
He called on councils to communicate better, prove they were giving good value for money, and focus on providing high-quality public realm in their areas in an effort make residents happier. Mr Page also warned that things were likely to get tougher with less cash to spend on council services in the coming years.
Despite recent blows to the reputation of local government – such as the Icelandic bank losses, Baby P scandal and publicity over chief executive pay – these are not thought to be the root cause of dissatisfaction.
Director of media at the LGA, Edward Welsh, claimed these did not affect satisfaction, as most of the public did not know what the council did. ‘On average, a council is involved in 800 different activities. So is it any surprise that, oblivious to 798 of these services, residents don’t believe they get value for money? he asked.
Only 38% of the public feel they are well-informed about local services – showing councils are not getting their message across.
Mr Welsh added: ‘When a council communicates effectively with residents to show that it is providing a wealth of services, they understand where their council tax is going, believe they are getting value for money, and so feel satisfied with their council.’
by Heather Jameson
Tags for Forum Posts: council services, place survey
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