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I haven't had that problem but I have had the reverse problem when, for example, a British Gas official, telephoned me. He seemed to expect that I should prove to him who I was but he had no way of proving who he was.
Dick: yes, I've had this from a bank and a telecoms company and it reflects corporate arrogance.
I told one rep, but you have rung me, not the other way around, but she didn't seem to understand. There could be a chance that "taking you through security" could be a scam.
I think the guiding principle should be that, whenever you receive a call from someone you don't know or a call that is unexpected, then the onus must be on them to identify themselves, to your satisfaction, before anything further is transacted.
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