By all accounts Fitness First Harringay staff responded very poorly when a customer keeled over with a heart attack
Read more in The Guardian here.
Tags for Forum Posts: fitness first, gym
The discussion on Fitness First, Harringay has started again on Twitter over the past couple of days:
I've been a member for years. The staff are always friendly and nice to me, but the up keep of the machines is rubbish. Food eg the headphone docks on the running machines are almost all broken and have been for years. I am reluctant to complain, as when I did so about the sockets on the bikes they just ripped them all out and never replaced them. Now they have merged the tottenham gym with it, using the riots as an excuse (link added by Admin), the demand for room on the mats can be impossible. Fitness First really need to do something about it or it will lose a lot of members.
I've been going since it opened, as it is so convenient. I must say the staff themselves are always pretty friendly and helpful but the one problem with all FF branches is the lack of a strong senior management presence. The rest of the staff seem very young and unable to deal with any complaints. If you complain to head office about anything nothing ever seems to happen.
The main problem with this branch is it is filthy. I sometimes think a visit from health and safety inspectors would force it to close. It makes me cringe when I am there. Think gum and dirty tissue paper in every bottle holder, uncleaned toilets, broken, dirty showers and sweat stains on the gym floor. But, I've been told you get what you pay for and it's about £45 a month which I guess is cheaper than most other gyms.
I also got threatened by a fellow gym goer in the changing rooms at New Year. I had moved her bag whilst she was in the shower to get to my locker (no way round it!) but she told me she was going 'to kill me' and brought me to the floor by my collar. She was a very large, very generally 'angry' woman and as I slipped from her grasp I ran like hell! It was pointless going to report it to the guy on reception as she was coming after me and nobody would have done anything, he looked very sweet but very young and I didn't feel safe. But, that is a one-off and I've put it behind me, she was obviously not quite right, although you can detect a slightly intimidating element amongst some of the people who go there but generally if you put your head down and get on with it it's ok. And it keeps me in shape!
Kate
What happened to you was unacceptable and I think you should lodge a complaint about this woman. She will do it again maybe next time really hurt someone. She needs to be chucked out the gym and interviewed by the police. You are paying 45 quid for this plus the other shortcomings to the gym. This is not cheap! I used to the think the showers were just filthy and waiting for an outbreak of legionnaires disease, or something similar. I believe there are other smaller gyms round and about now and perhaps people should vote with their feet and leave FF behind.
Yesterday I went to a great keep fit class in Finsbury park for free. I know that is not an option for everyone and in bad weather not good but it's something on offer plus the outdoor gym machines in the park... I am finding other ways to keep fit now. And saving myself a monthly fee.
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