Disgusted by the reply fromThames water service charge Haringey council tenant

Hi there I also have another question if anyone can please help.

A few months prior covid a burst pipe from Thames water outside the front of my house on the the government pavement broke Thames water came down to fix it it it then extended to the pavement infont of my my social house then the the water pipe broke in my front garden at the bottom again Thames water came dug up half the front garden left a big mess the next day the whole front garden was full of water I called them MK fix the pipe again and said because they are old piping every time they renew them it's cracking the old pipes anyway after they fix that the next day it was full of water again running out into the street they came round and said the leak has extended inside the property. They dug a hole that lead to under the house and and the main water tap was left open and I was told to only switch on the main water when I need it which was ridiculous I was having to go and put my hand down a hole turning it on and off at least 10 times a day when it was turned on the whole front garden with flood after loads of phone calls they said it's down to Haringey council to fix because of covid no one could attend. Thames water Haringey council and contractors was come out to investigate and they all had different answers I was told that I have to take up all my flooring because they need to come inside the house and remove all the piping I was not happy at this because I have just laid new flooring down 5 years ago and I was told that they would not repair it and it was down to me bear in mind I did not cause the leak and I was told by Thames water because they switched it on without pressurising the water it was causing the pipes to burst each time this went on for over a year including complaints from myself and my neighbour at one point during lockdown Thames water came out and turned off the water completed me HARINGEY COUNCIL came down and gave me bottles of water this lasted for 4 days no running water.

Having to turn on and off the water from the main was bad enough during covid but having no water with children you can imagine..
After complaining yet for the god knows how many times Haringey council showed up came into the house and said they will have to run new pipes through the house don't worry about taking up the flooring they will connect a new pipe which will obviously be visible on the walls and then they would board it up.

I was not happy about that but it was better than pulling up all the flooring within that week of being notified I got a letter saying that I have to pull up all the flooring so so they can do their work I got a totally confused because during that week I was told I did not have to now remember this was going on for over a year.

2 weeks after I get a knock on the door saying that they're from the water and they need to fix the pipe next thing I know within half an hour this person had fixed it without pulling up my flooring without entering the house it was fixed from outside underneath the front House wall.

It took this person half an hour to fix yet I had waited a year plus having to turn the main on and off to use the water and each time I turned it on it was cause a flat in the front garden the street and next door neighbour's house outside.

Thames water sent me a letter saying that I had not paid my service charge for that year I don't know them £700 plus explains to them why I did not pay my weekly service charge after emails back and forth and phone calls I received an email saying that my service charge must be paid I question the fact that why I believed it should not be paid cut long story short. I was offered a Goodwill gesture for £50 and a direct debit of £40 a month to be taken out of my bank account and that they were remove me from the the debt collectors list also as a Goodwill gesture. At this point I gave up up-do with everything else going on it was just too much I requested them to send me a payment card so I could add extra bits of cash when possible and also the fact that I have my ongoing weekly service charge I got refused the reason being was because I owe them money I explained to them my will get into more debt this way because I have to keep up my weekly payment on top of the money I owe them my but they insisted they would not give me a payment card and stated that Haringey council should be responsible and take the matter up with them due to lack of funding but direct debit got cancelled and now I am in hundreds of pounds almost 1000 and to Thames water
This would not have happened if they gave me a payment card when I questions them on the phone own my my water bill service charge probably halfed if I contact there the depth management support however the discount would only apply for the next time I'm in debt with Thames water I told them all hopefully I won't and could this not be taken of from what I owe them I was told it would not be possible. I feel like I have been set-up because obviously now I am in debt from that previous outstanding service charge which is ongoing
Can anyone advise me on what to do till today I absolutely believe that I should not be paying my service charge for the time the leak took place until it got fixed was over a year.

I have not cashed in the cheque they sent me for £50 as a Goodwill gesture I got a text last week saying they have tried numerous of times to contact me and have failed and my depth will be moved onto a a debt management team I have not received one missed phone call not other emails the only email I received was the one notify me that they have failed to get in touch with me.

Why could they not give me a payment card so I could keep up with my service charge well paying off their debt when I agreed unwillingly.

Have they deliberately got me into this mess.

So if anyone has any information please let me know thank you.