Harringay, Haringey - So Good they Spelt it Twice!
Bridge House Surgery, Umfreville Road
I previously recommended this place on this site but I have noticed recently that they have changed the way they manage the practice and I had such a bad experience this morning that I thought that I would go online again and see if I could transfer to a better clinic.
I do not go to the doctor often thankfully but when I need it I would like to be able to see someone if it's urgent before 2 and half weeks! I took this morning off work to call at 8:30am (recommended by them) in hope of getting a cancellation this morning. 1 hour later a nurse called me and did a diagnosis over the phone. This IMO isnt satisfactory as the aliment is muscle/ CNS pain which would need to be seen in person and perhaps referred. After I complained about the service, the clinic manager called me and was able to give an appointment a week earlier. I still have to do another week of medication before I can see anyone for an aliment which still has not be diagnosed properly, but how come the receptionists give out an appointment over 2 weeks later when really an appointment can be made sooner if you shout about it? Something wrong with this process??
Can anyone recommend a better clinic locally?
Replies to This Discussion
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Permalink Reply by TTTH on
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Thanks for the tip. I will contact them. Final nail in the coffin for me this morning. Doctor rang in sick and they only contacted me as i was walking to the surgery. While we all get sick, at my work there is an expectation that you call in as early as possible. We ring a central office and the first person who gets into work is informed via email. I know that this surgery is open at 8:30am - why can they not inform their patients sooner? I said this to the practice manager who said that they could offer me something later but I do flexi and cannot afford the time to sit about all morning in the surgery in the hope that I might see someone. There must be an easier way to operate a surgery that delivers at least a satisfactory level of customer service and fits in with people's busy lives.
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