Alexandra Park and Palace Charitable Trust are looking for a team of enthusiastic volunteers to assist us with the preparation and delivery of pre-booked guided tours

Role Title:

History Tours Volunteer

Role Summary:

We are looking for a team of enthusiastic volunteers to assist with the preparation and delivery of pre-booked guided tours.

Organisation

Alexandra Palace is a Grade II listed north London landmark built in 1873 as a leisure facility on a grand scale. During the First World War the Park and Palace were used to house Belgian refugees and enemy aliens before becoming the home of the BBC between 1935 and 1981.

Alexandra Palace is setting out long term regeneration plans which both promote its heritage and widen public access to the most historically significant areas of the Park and Palace.

Outline of tasks:

Main Duties:-

Front of House customer service (Register visitors for tours and monitor group size)

Answer questions about the history of the Palace and Park and hand out factsheets

Lead guided tours (script and training will be provided)

Escort tours groups

Encourage tour groups to complete evaluation forms

Cash handling

Take photographs of the event for our website

Undertake additional tasks as requested by the Learning Officer

When:

Quarterly dates to be confirmed, advance notice will be given to all volunteers

Commitment:

A commitment of 1 training day or 2 ½ days of training and to be available to volunteer for a suggested minimum of  2 days of tours per year.

Reports to:

Volunteer Co-ordinator/Learning Officer

Skills, Qualifications and  Personal Qualities Required (Essential):

Skills, Qualifications and Personal Qualities Required (Desirable):

Standards of behaviour:

What could you get out of volunteering with us:

How will you be helping us:

This volunteer role will enable us to improve the service we provide to the general public whilst providing a high quality customer service and information to enhance their experience.

Notes:

This role description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Alexandra Park and Palace Charitable Trust.  It is expected that the volunteer will be flexible, using this document as a framework.

Next steps

To apply please send a covering letter or email with a CV describing any relevant experience and what interests you about the role with the subject header History Tours Volunteer to volunteering@alexandrapalace.com

Please be aware we may contact prospective applicants before the deadline ends, and we may close the role early if a large volume of suitable applications is received.

If you have any questions about the recruitment process for the role, contact Isobel Aptaker on 0208 365 4578

Closing date

28/02/14