Warning - Incoming Scam Call Claiming to be from Virgin Media

This morning I was surprised to received a call from someone with an Indian accent, evidently speaking from an environment that sounded like a call centre. 

He referred to a call I had apparently made last week about my internet connection. Although I couldn't remember making such a call and said so, I followed along for a while. He started by asking about the status of the light on the router. Next he began asking me to locate a little hole in the back of the router. From previous experience I realised that he was starting a reset process. With nothing about the call feeling genuine, at this point I told him I had no time at the present and would call back next week. He asked, "Well how much time do you have, Sir" That was it and I hung up.

I then rang Virgin. They confirmed that no call had been place to me, and that they would be unlikely to place such a call. I asked if he thought the call was part of a scam and he told me that the had no doubt that it was. He said that the call would probably have proceeded with a move to the computer and I would have been asked to download some software etc etc.

My 1471 function tells me that the person called from / or set their equipment to show that they called from 092 1985 0533. Uncle Google tells me that 092 is the code for Pakistan and offered no UK-based alternative.

I don't think this was a particularly well executed scam, but who knows maybe I got the new guy. So I'm posting in case others get a similar call and are caught in an unguarded moment.