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Harringay, Haringey - So Good they Spelt it Twice!

Virgin media on Effingham

Internet has been down since Saturday, briefly back yesterday but not working again this morning. I have just spoken to an engineer working on the box which serves Effingham and possibly part of Wightman. He said that the problem is caused by a faulty cable junction under Wightman Road which can only be fixed if Haringey Council allows the road to be closed - and so far this has not been agreed. Pressure on councillors needed!

Tags for Forum Posts: broadband, virgin media

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Permalink Reply by Eilidh on June 30, 2017 at 22:23
Hi Will, we've been up and running with both wifi and tv today on Effingham Road. Not particularly confident it will continue after it being so sporadic, but all ok for now. We've lost confidence in Virgin Media though and when we move (hopefully just to N15) we'll be looking for another provider. Good luck!
Permalink Reply by Graham Charnock on June 30, 2017 at 23:42

Any provider can have problems and moving to them will not solve things. Virgin are a large organization who generally try to work thigs out, except when the odds are against them, like some third party obstruction is in the way of them fulfilling their obligations. I know people can get frustrated when they can't get adequate broadband, but that is only because we all take it so much for granted these days. Think back a couple of years when we were all lucky to have telephone boxes at the corner of our streets, and the BBC signal got fuzzy when a pigeon landed on your aerial.

Permalink Reply by Eilidh on June 30, 2017 at 23:48
But we're not in those days. And it's virgin media lying about the problem and when it will be fixed that's the issue. And not compensating for all the extra money spent on getting data. we pay loads each month for a service that's not delivered.
Permalink Reply by Graham Charnock on June 30, 2017 at 23:59

Then you should obviously complain. Which I assume you have.

Permalink Reply by Eilidh on July 1, 2017 at 0:07

Yes, multiple times. 

Permalink Reply by Eilidh on July 1, 2017 at 14:06

And after a lovely Friday of wifi and tv...it's off again.

Permalink Reply by NicholasR on July 3, 2017 at 15:12

Down again fault ref F005402211, this time with a fix estimate of 27 July 12:00 !!  I ranted on Twitter and they have responded saying they need to do a new cable pull.  I've lost my patience with them and moving to BT.

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