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Harringay, Haringey - So Good they Spelt it Twice!

Virgin media on Effingham

Internet has been down since Saturday, briefly back yesterday but not working again this morning. I have just spoken to an engineer working on the box which serves Effingham and possibly part of Wightman. He said that the problem is caused by a faulty cable junction under Wightman Road which can only be fixed if Haringey Council allows the road to be closed - and so far this has not been agreed. Pressure on councillors needed!

Tags for Forum Posts: broadband, virgin media

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Permalink Reply by John McMullan on June 9, 2017 at 10:34

Under the road? The Virgin cable network is under the footpath! The sewer and power lines are under the road.

Permalink Reply by adamvietnam on June 10, 2017 at 0:16

Didn't they dig up the road for Virgin earlier this year?

Permalink Reply by Peter on June 16, 2017 at 9:53

Maybe Virgin Media isn't coughing up enough coin to the Council to enable the road closure?

Permalink Reply by Graham Charnock on June 16, 2017 at 12:36

Wightman Rioad was effectively closed for nearly a year while they rebuilt the railway bridge. I can't imagine repairing a junction box would take that long. As for the old chestnut about Virgin not paying the labour council enough in bribes, I wish people wuth a political agenda would get off that particular paranoid hobby horse.

Permalink Reply by Peter on June 20, 2017 at 12:27

VM have just extended the fix for broadband to 28/6. For me, broadband has functioned for about 2 days so far in June. Really unhappy.

Permalink Reply by Graham Charnock on June 20, 2017 at 12:40

You should obviously push for compensation and maybe a free upgrade of any equipment if that is applicable. We have two boxes in two rooms, one a Tivo and the other not. I was offered an upgrade for one to a Tivo when I had a complaint.

Permalink Reply by Eilidh on June 20, 2017 at 19:26

Same for us on Effingham. Can't believe how little it's been working. Have used up all the data on phones and other devices and having to buy in extra services which they won't refund us for. Absolutely fuming. 

Am having a bit of a twitter war with VM at the moment and will be cancelling. 

Permalink Reply by Peter on June 20, 2017 at 19:29
Me too. What hashtag are you using, if any?
Permalink Reply by EyeSpy on June 21, 2017 at 18:15

I'd move to Zen if I were you. Virgin can't even be bothered to lock their street cabinets.

Permalink Reply by Peter on June 21, 2017 at 8:23

Try sending a complaint to the CEO:

http://www.ceoemail.com/s.php?id=ceo-9632&k=594a1e56&c=Virg...

Mr Tom Mockridge Chief Executive
   
Email tom.mockridge@virginmedia.co.uk
   
Telephone 01256 752000
Switchboard 01256 752000
Website http://www.virginmedia.co.uk
Personal Twitter @TomMockridgeVM

I've not verified this information is correct; just stumbled upon this site this morning...

Permalink Reply by Margaret Palmer on June 21, 2017 at 15:41
I found that email address too - but I doubt it goes anywhere near him. I'm writing to
Ms Dana Strong
President and Chief Operations Officer
Virgin Media,
Griffin House,
161 Hammersmith Road,
London
W6 8BS

I also tried Twitter but the Virgin people running that account only appear to have access to the same duff information we do.
Permalink Reply by Graham Charnock on June 21, 2017 at 15:55

if you look at your terms and conditions you will probably find Virgin have covered themselves for eventualiies like this. Not saying it is right or fair or good, but you signed the contract.

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