Harringay, Haringey - So Good they Spelt it Twice!

Virgin Media broadband issue

Hi there

Is there anybody else who currently suffers with Virgin Media broadband issues?

I mean people living on N4 or N8 areas.

Marek

Tags for Forum Posts: broadband, virgin media

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Permalink Reply by C-hemp on April 14, 2014 at 9:49

Yes very slow passed few days

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Permalink Reply by Sharon on April 14, 2014 at 10:01

Virgin broadband has been slow and intermittent in N15 too for the past few days.

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Permalink Reply by Marek on April 14, 2014 at 10:02

So it looks like that their issue is bigger than I thought

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Permalink Reply by kiki_beresford_road on April 14, 2014 at 9:56

Yes, for the past week it's been intermittent, Saturday and Sunday hardly had anything at all. I phoned them and after 2 hours on the phone the lady said apparently we are entitled to apply for a refund for the days the service was poor, but only once service is restored. In all honesty I'm thinking of leaving and going back to BT. The service is frequently on/off and we have no signal in our upstairs and downstairs back rooms.

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Permalink Reply by Marek on April 14, 2014 at 9:58

I was calling them yesterday and they told me about some maintenance works which they should finish around 8pm tonight. I wanted to compare different versions of their explanations.

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Permalink Reply by kiki_beresford_road on April 14, 2014 at 10:02

Yes, but when I called on Saturday, they said the maintenance would finish at 9:20pm on Saturday. Then when I called on Sunday to say the service was still poor, they said it would be finished at 8pm on Monday.

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Permalink Reply by Hugh on April 14, 2014 at 10:07

Yes, mine has been dire for about a week - so much so that I've been looking at options. There'a apparently a whole raft of ISPs out there that I was unaware of. It seems like the Virgin service is probably so bad because it's so cheap. Two of the best reviewed alternative ISPs (Zen and AA) seem to run at somewhere between £25 and £40 a month for a fibre optic service. However, I'm so fed up with the get-what-you-pay-for Virgin service, that I'm at the point of switching over to one of these more expensive, but apparently very reliable services.

More ISP info and reviews here.

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Permalink Reply by Nilgun Canver on April 14, 2014 at 11:29

Me too. Really fed up with them. Any advice as to who to choose will be hugely welcomed.

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Permalink Reply by Hugh on April 14, 2014 at 12:21

Both Zen and Aspire see to be highly recommended. Zen is also recommended by Which. (See my links above).

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Permalink Reply by John McMullan on April 14, 2014 at 12:31

What do they say about Vigin Media? The trouble is Cable London is part of their empire and it's a very different beast from the BT phoneline based services that Virgin also operate. It's a shame it has such a poor reputation now (Virgin running it down?) as it's a real positive for the area. New residential buildings in London appear to have patchy access to fibre based broadband which is crazy in a city like London.