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Very helpful, Andy. Timely reports from residents are essential to get these faults repaired as quickly as possible.
And I hope people won't forget a camera or cameraphone for situations where it's especially helpful for TfL staff to see a snap or even a short video of the problem. Thanks to Joanne McCartney, TfL are currently reconsidering their block on staff viewing photos and video on websites such as Flickr.
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