Harringay, Haringey - So Good they Spelt it Twice!
Rogue Carpet Shop.
I had a stair carpet laid on the 14th February by a local Carpet Shop. In the process of doing this, he somehow managed to cut my Alarm System wire. He realized immediately what had occurred, after the alarm went off and informed me that he had "nicked the wire." I contacted my Alarm Company, who informed me the cost would be £83 / hour plus VAT. The Alarm Company found that the wire had been cut in three different places, despite not being concealed. The total cost of the repair was £199.20 and now I cannot contact anyone from the Shop, they are not replying to my messages and are rarely open. I have been in contact with the CAB for advice. I am really annoyed, because I was trying to help local, small businesses this year and this happened. I have not put in the name or address of the Shop, in case it is not allowed on this site.
Replies to This Discussion
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Permalink Reply by Chris brock on
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Sorry to hear about your troubles. Did you pay by Credit card for the carpet? Ot might be worth contacting your credit card company as normally you have additional protections with them
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Permalink Reply by EMC2 on
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You could consider writing to them using recorded delivery, demanding they re-imburse you and warning them you will use the small claims court to pursue the debt should they fail to respond. I used it some years ago to extract c£300 from Haringey over a parking ticket they wrongly issued. You can do it online, it cost me then about £40 which Haringey had to pay. No court appearance necessary if they fail to enter a defence. Have a look here.
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Permalink Reply by Antoinette on
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That would be my advice too. Send them a copy (not the original) of the receipt from the alarm company. Give them 14 days to pay or you go to small claims.
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Permalink Reply by Jane Bain on
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Thank you Antoinette. I sent the Alarm invoice to the Installer right after the wires were repaired. I hope this matter is resolved amicably, it's extremely stressful.
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The thing is to keep up the pressure. Give them a deadline. Perhaps also speak to Trading Standards and see if they have a history....
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I called and texted him about 3 times a week. I think he feels I am going to get tired and give up. He promised me, he would answer my calls and keep me updated on what was happening, but never did. If he had not ignored me, I would have happily reduced the bill - but not now.
CAB said I can contact their Consumer division and they would be able to look into the business side. They would be able to find out who is the registered Owner and whether there has ever been any issues etc
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Permalink Reply by Hugh on
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I recently had an issue with a business. So I rather brashly (and half-serioulsy) said I would attend their premises every day to discuss the issue in public until it was resolved. Much to my surprise it seemed to settle the matter. Worth a try if you reach the end of your tether and are feeling up to it.
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Hugh, I make a point of going by the Shop every day at different times and it is always closed. I was on the bus going to an appointment last week and it was open. It was just my luck, I couldn't jump off right then and confront them.
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It certainly is.........
If this went to Court, the stress and anxiety suffered would be added to the charges. Ignoring me hurts, because it's as if I don't matter - it's tough what has happened; now get over it.
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Perhaps Hugh could clarify why the name of the shop may not be given, as other traders names have been mentioned. This is not a criticism as we all respect Hugh and his cautious but sensible judgements in these matters...just wondered.
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Here's what our T&C says. q. iii is salient here :
q. Postings about Local Businesses
Harringay Online works proactively to help local business and we encourage discussion that does the same. In support of this policy, please note following guidance:
i. Recommendations for local businesses are made and used on the basis of trust. Harringay Online can take no liability for any services contracted or goods purchased as a result of a recommendation made on the website
ii. Any member found to be 'gaming' the recommendations areas of the site by posting or procuring non-genuine recommendations will be immediately suspended. We reserve the right to publish details of any such incident on the website.
iii. Where a member has a complaint about a local business which represents a legitimate consumer concern, we recommend that in the first instance, recourse is sought through direct dialogue with that business. We permit legitimate, specific and measured complaints against businesses, but we do not allow comments that serve to disparage a business which are not specifically about a consumer issue, nor do we permit negative reference to specific individuals. Comments such as these may expose the site to legal action by the business. We give notice that any such comments will be deleted.
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