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Does the chemist charge for that?
Thanks
I've recently had the same experience of being unable to get an appointment at this practice. Had to go in person to sort something out. I'll also ring the number. I've already filled in a feedback note and put it in their suggestion box. The doctors and some of the receptionists can be lovely, but others have been so rude. Those staff members need to change what they do as they obviously are lacking in both social skills and empathy. They are in the wrong job. .
Don't know if it's in your catchment area but we like JS Medical Practice on Phillip Lane. All the staff we have dealt with so far has been really nice and helpful and they have an online booking system too. Good luck!
I used to be registered at Umfreville too and thought the doctors were absolutely brilliant. Always helpful and very knowledgeable -particularly Dr Haas, Dr Brothers and Dr Thomas. It was a really difficult decision to leave but I couldnt take the stress of having to negotiate the awful triage nurse to get an emergency appointment. I have a small child who gets ill a lot and ended up having to use A&E and walk in centres because she would always send us away. That nurse seems to dislike people and her job and it is such a shame she has been allowed to spoil what is essentially a really good (albeit stretched) surgery with committed healthcare professionals. I have seen her being really unpleasant to elderly people for whom English is a foreign language as well as everyone else- I dont understand why she has been left in charge of triage with such a terrible approach towards vulnerable, ill people
Now I travel 45mins-1 hr on the bus with my son to crouch end instead and go to a surgery there. Not living in fear of the triage nurse at Umfreville has seriously improved the quality of our lives even if we now have to spend money and time on the journey there and back.
Which practice in Crouch End did you transfer to. I ask as the two largest practices merged and Queenswood, to my surprise cover a patch over to Green Lanes. Big area. Doctors and staff are good but waiting time for an appointment can be long.
Supporting Nursing and FRront of House staf also generally good. Somewhere on their web site is a 'How to get there' info page, but it is not in the right place. But it is walkable from Ally Pally entrance by Park Road, but from Umfreville Rd it is possibly easer to walk the other way and get the W5.
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